At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a smooth check-in experience.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury, London.
- Benefits: 28 days holiday, training opportunities, discounts, and health support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: Experience in hospitality, strong communication skills, and a guest-focused attitude.
The predicted salary is between 37000 - 37000 £ per year.
Role: Guest Experience Porter at The Imperial - New Opening Hotel
Location: Bloomsbury, London
Hours: 40 hours
Salary: £37,000.00 + Benefits
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial, a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About The Role: We’re looking for experienced, proactive and guest‑obsessed Guest Experience Host to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You’ll Be Doing:
- Greet guests warmly on arrival, offering assistance with luggage and guiding them through the check‑in experience.
- Escort guests to their rooms when required, providing a brief introduction to hotel facilities.
- Offer knowledgeable, friendly advice on local attractions, transport and hotel amenities.
- Support guests throughout their stay, responding to requests promptly and professionally.
- Assist with managing guest flow during busy periods, ensuring a smooth and efficient experience.
- Coordinate with Reception, Concierge and Housekeeping to support seamless guest service.
- Monitor and manage luggage storage, ensuring items are labelled, secure and handled with care.
- Safely handle guest luggage, ensuring prompt delivery to rooms and collection on departure.
- Assist with taxis, ride‑share services and transport arrangements.
- Support group arrivals and departures, ensuring organisation and clear communication.
- Deliver service that reflects the warm, relaxed and elevated tone of Imperial London Hotels.
- Anticipate guest needs and offer proactive assistance.
- Uphold all health, safety and security procedures.
Who You Are:
- Experienced in guest‑facing or hospitality roles with strong communication skills.
- Warm, confident and naturally guest‑focused.
- Comfortable handling luggage safely and professionally.
- A calm organiser with great attention to detail.
- Able to communicate clearly in English to CEFR B2 level.
- Preferably has hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties.
What’s In It For You:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning.
- Interest‑free Season Ticket Loan.
- Workplace Pension.
- Team Member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Discounted drinks at Blooms Café.
- Employee‑funded Health Cash Plan.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme.
Ready to Shape Memorable Arrivals and Departures? If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!
Guest Experience Host employer: Imperial London Hotels
The Imperial in Bloomsbury offers an exceptional work environment for culinary professionals, where creativity and excellence are celebrated. With a commitment to employee growth, we provide ongoing training and development opportunities, ensuring our chefs can refine their skills while working alongside a talented team in a vibrant, luxury setting. Join us to be part of a dynamic culture that values collaboration and innovation in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Imperial's facilities and local attractions. This way, when you chat with guests, you can offer them insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your warm greetings and friendly banter. First impressions matter, so make sure you come across as approachable and enthusiastic. A genuine smile and a welcoming attitude can set the tone for a fantastic guest experience.
✨Tip Number 3
Stay organised during busy times! Develop a system to manage guest flow and luggage handling efficiently. Being calm and collected will help you provide seamless service, even when things get hectic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our family at The Imperial.
We think you need these skills to ace Guest Experience Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in guest-facing roles. We’re looking for those who are naturally guest-focused, so share specific examples of how you've gone above and beyond for guests in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Imperial.
How to prepare for a job interview at Imperial London Hotels
✨Know the Company Inside Out
Before your interview, take some time to research The Imperial and its unique offerings. Understand their values, history, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Guest-Focused Attitude
As a Guest Experience Host, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your proactive approach and how you anticipate needs, as this aligns perfectly with the role's requirements.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could face, like greeting guests or handling luggage, to demonstrate your comfort in these situations during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the elevated tone of The Imperial. This shows that you understand the importance of presentation and are ready to represent the hotel’s brand from day one.
