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- Tasks: Manage guest experiences and ensure seamless service at our family-run hotel.
- Company: A welcoming family-run hotel group in the heart of London.
- Benefits: Competitive salary, holiday allowance, pension schemes, and exclusive discounts.
- Why this job: Join us to elevate guest experiences and thrive in the hospitality industry.
- Qualifications: Minimum 2 years in a similar role and a passion for hospitality.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 28215 - 28215 £ per year.
A family-run hotel group in the heart of London is seeking a Front of House Coordinator to manage guest experiences at their Royal National & City Sleeper Hotel. The role requires a minimum of 2 years of experience in a similar position and a passion for hospitality. You will manage bookings, responses to enquiries, and payments, ensuring a seamless experience for guests.
Competitive salary of £28,215 GBP plus comprehensive benefits including holiday allowance, pension schemes, and discounts across outlets.
Front Office Supervisor — Elevate Guest Experience (London) employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor — Elevate Guest Experience (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel group and their values. Show us that you’re not just passionate about hospitality, but that you understand what makes their guest experience unique. Tailor your answers to reflect how you can elevate that experience!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and skills. Focus on how your past roles have prepared you to manage bookings and ensure seamless guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to keep track of your applications!
We think you need these skills to ace Front Office Supervisor — Elevate Guest Experience (London)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and commitment to creating memorable guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in managing bookings and guest enquiries, and don’t forget to mention any achievements that demonstrate your ability to enhance guest satisfaction.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your skills and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Imperial London Hotels
✨Know Your Stuff
Make sure you’re familiar with the hotel group and its values. Research their history, mission, and what sets them apart in the hospitality industry. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your skills in managing bookings, handling guest enquiries, and ensuring a smooth payment process. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Passion for Hospitality
During the interview, express your enthusiasm for creating memorable guest experiences. Share stories that illustrate your commitment to hospitality and how you’ve gone above and beyond for guests in the past.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the hotel’s approach to guest experience. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
