At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences at our vibrant hotel.
- Company: Join the Imperial London Hotel Group, a family-run business with over 185 years of history.
- Benefits: Enjoy competitive salary, generous holiday, free meals, and discounts for friends and family.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a fresh approach to hospitality and make a real impact on guest satisfaction.
- Qualifications: Experience in front office management and a passion for delivering exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
Front Office Manager - 1 Year Fixed Term Contract (Maternity Cover)
Imperial London Hotel Group based at Tavistock Hotel
40 hours (5 / 7 days rota) 42,230 GBP + Benefits
We are part of the Imperial London Family of Hotels, a family‑run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting a Front Office Manager on a Fixed Term Contract at our Tavistock Hotel. The hotel has 395 rooms and is a homely place to be, offering an on‑site Indian restaurant bar and laid‑back lounge bar. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check‑in to check‑out.
Working alongside Assistant Front Office Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties will include the following:
- Formal and informal liaison with Departmental Management, Supervisors and Staff Members on operational matters, ensuring Supervisors retain full accountability for addressing areas of improvement in Front of House Operations.
- Conduct regular team meetings with Supervisors and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
- Support and partner with Departmental Management and Supervisors on all staff matters, including recruitment, retention, employee relations, training & development, career development, and reward & recognition.
What we would like from you:
- Previous experience as an Assistant Front Office Manager or Front Office Manager in a similar operation.
- A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- Commercially focused with an understanding of how to maximise profits through revenue management.
- Experience of budgets, P&L and forecasting would be advantageous.
- A multi‑tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
What you will get in return:
- 28 Days Holiday pro‑rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry‑cleaning
- Workplace pension scheme
- 300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest‑free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay – instantly access a portion of the pay you've already earned
- Shopping discounts across several high‑street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well‑being
- Employee Assistance Programme – supported by Hospitality Action
Front Office Manager - Tavistock Hotel - Bloomsbury, London employer: Imperial London Hotels
At the Tavistock Hotel, part of the Imperial London Hotel Group, we pride ourselves on being a family-run establishment with a rich history of over 185 years. Our commitment to creating authentic London experiences is matched by our dedication to employee growth and well-being, offering a supportive work culture, competitive benefits, and opportunities for career development in a vibrant Bloomsbury location.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager - Tavistock Hotel - Bloomsbury, London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Front Office Manager - Tavistock Hotel - Bloomsbury, London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Imperial London Hotels
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Imperial London Hotels. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
