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- Tasks: Manage guest check-ins, bookings, and inquiries while ensuring exceptional service.
- Company: Join a family-run hotel group with 185 years of history in providing authentic London experiences.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Why this job: Be part of a fresh approach to hospitality in a vibrant London setting.
- Qualifications: 2 years experience in hotel front office roles and strong communication skills required.
- Other info: Opportunities for growth in a company focused on innovation and collaboration.
The predicted salary is between 28215 - 28215 £ per year.
Imperial London Hotel Group based at Royal National & City Sleeper Hotel is recruiting a Front Office Coordinator. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. Our purpose is to provide authentic London experiences and memorable stays to all our guests.
As a Front Office Coordinator, you will manage emails, phone calls, and reservations, process payments and refunds, and monitor credit card discrepancies. Key duties will include:
- Manage and enter group bookings for the hotel and liaise closely with the Groups department.
- Manage booking requests and comments via Expedia, the company's app, and other sites.
- Deal efficiently and courteously with all guest enquiries or requests coming via the switchboard.
- Send reservation confirmations and copies of invoices to guests or clients.
What we would like from you:
- Experience as a Front Office Supervisor/Reception Manager with 2 years in the hotel industry.
- A passion for hospitality and creating memorable experiences.
- Personable and engaging with great communication skills.
- Excellent organisation skills and ability to prioritise workload.
- A positive can-do attitude, calm under pressure, able to work independently and as part of a team.
- Good working knowledge of Microsoft and Reservation Systems (Opera).
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform & dry-cleaning.
- Workplace pension scheme.
- Employee recognition and awards.
- Social events.
- Interest-free Season Ticket Loan / Travelcard Loan.
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants.
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
- Early Pay - Instantly access a portion of the pay you’ve already earned.
- Shopping discounts across several high-street brands and online retailers.
- Nursery Scheme (subject to eligibility).
- Mental health first aiders support & well-being.
- Employee Assistance Programme - Supported by Hospitality Action.
With a 185-year legacy, our company combines the stability of a long-standing family business with the innovation of a startup. We have big plans for growth and need someone who shares our excitement for the future while upholding our core values of positivity, care, collaboration, growth, and pride.
Front of House Coordinator/ Switchboard - London employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Coordinator/ Switchboard - London
✨Tip Number 1
Familiarise yourself with the Imperial London Hotel Group's values and mission. Understanding their focus on authentic experiences and memorable stays will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the hotel group. They can provide valuable insights into the company culture and what it takes to succeed in the Front of House Coordinator role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to handle guest enquiries and manage bookings efficiently. Highlighting your problem-solving skills will set you apart.
✨Tip Number 4
Showcase your passion for hospitality during the interview process. Share stories that illustrate your commitment to creating memorable experiences, as this aligns perfectly with the hotel's ethos.
We think you need these skills to ace Front of House Coordinator/ Switchboard - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hotel industry, particularly any roles as a Front Office Supervisor or Reception Manager. Emphasise your skills in managing bookings, guest interactions, and using reservation systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences. Mention specific examples from your past roles that demonstrate your communication skills and ability to handle multiple tasks under pressure.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, adaptability, and positive attitude. These traits are essential for the Front of House Coordinator role, so provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Imperial London Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in your previous roles, as this aligns perfectly with the company's mission.
✨Demonstrate Your Multi-tasking Skills
Prepare to discuss how you manage multiple tasks effectively, especially in a busy environment like a hotel. You might want to share a story where you successfully juggled various responsibilities, showcasing your organisational skills and ability to prioritise.
✨Familiarise Yourself with Reservation Systems
Since knowledge of reservation systems like Opera is important for this role, take some time to brush up on your understanding of such systems. If you have experience with similar software, be ready to discuss it and how it helped you in your previous positions.
✨Prepare Questions About the Company Culture
The company values positivity, care, collaboration, growth, and pride. Prepare thoughtful questions that reflect your interest in their culture and how you can contribute to it. This shows that you're not just interested in the job, but also in being part of their team.
