At a Glance
- Tasks: Create memorable experiences for guests from check-in to check-out.
- Company: Join a family-run hotel with a rich 185-year legacy.
- Benefits: Enjoy competitive salary, 28 days holiday, and discounts across our hotels.
- Other info: Dynamic work environment in the heart of London with excellent growth opportunities.
- Why this job: Meet diverse guests and grow your career in a supportive team.
- Qualifications: 1 year of front office experience and a passion for customer service.
The predicted salary is between 26916 - 26916 £ per year.
Imperial London Hotels Group based at President Hotel
40 hours (5 out of 7 days weekly rota)
£26,916.00 + Benefits
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we’d love to hear from you!
We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include:
- Managing room reservations
- Processing amendments and cancellations
- Promoting our 1837 Guest Loyalty Programme
- Demonstrating expert knowledge of hotel services and local attractions
With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very centre of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.
What we’re looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
Front Desk Guest Experience Host (Day Shifts) employer: Imperial London Hotels
Join the Imperial London Hotels Group as a Front Desk Guest Experience Host and immerse yourself in a vibrant, family-run hotel environment located in the heart of Bloomsbury. With a strong focus on employee growth, we offer structured career paths, comprehensive training, and a supportive team culture that values positivity and collaboration. Enjoy competitive benefits, including generous holiday allowances, discounts, and wellbeing support, all while creating memorable experiences for guests from around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Guest Experience Host (Day Shifts)
✨Tip Number 1
Get to know the company before your interview! Research the Imperial London Hotels Group and their values. This way, you can show how your personality and experience align with their mission of providing exceptional guest experiences.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel at ease, think of some scenarios where you’ve gone above and beyond for someone. Share these stories during your interview to highlight your customer service flair.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional when you arrive for your interview. It shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our family-run hotel team. We can’t wait to meet you!
We think you need these skills to ace Front Desk Guest Experience Host (Day Shifts)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and warm personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love hospitality!
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist. We’re looking for someone who knows the ins and outs of customer service, so be specific about your past roles and what you achieved in them.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the President Hotel!
How to prepare for a job interview at Imperial London Hotels
✨Know the Company
Before your interview, take some time to research the Imperial London Hotels Group. Familiarise yourself with their values, history, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family-run business.
✨Showcase Your Customer Service Skills
As a Front Desk Guest Experience Host, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled challenging situations with a positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to your experience as a receptionist and your approach to customer service. Practice responses to questions like 'How do you handle difficult guests?' or 'What would you do if a guest's reservation was lost?' This will help you feel more confident during the actual interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of creating a welcoming environment for guests.
