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- Tasks: Lead operations and create unforgettable guest experiences at a luxury hotel.
- Company: Family-run hotel group opening a flagship location in London.
- Benefits: Holiday schemes, team discounts, and wellness support for a balanced lifestyle.
- Why this job: Join a premium hotel setting and make a real difference in guest satisfaction.
- Qualifications: Experience in high-standard hospitality and strong leadership skills.
- Other info: Exciting opportunity with a diverse team in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A family-run hotel group in London is seeking an experienced Guest Experience Manager to lead operations at their newly opened flagship hotel. This role involves creating exceptional guest experiences, managing a diverse team, and driving service excellence. The ideal candidate will have a strong background in high-standard hospitality environments and possess outstanding leadership skills.
Benefits include holiday schemes, team discounts, and wellness support, making this an exciting opportunity in a premium hotel setting.
Guest Experience Lead – London Luxury Hotel (New Opening) in England employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead – London Luxury Hotel (New Opening) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on openings at luxury hotels.
✨Tip Number 2
Showcase your personality! When you get that interview, let your passion for guest experience shine through. Share stories of how you've created memorable moments for guests in the past – it’s all about making that personal connection.
✨Tip Number 3
Research the hotel! Familiarise yourself with the family-run hotel group’s values and mission. This will help you tailor your approach and demonstrate that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Guest Experience Lead. Plus, you’ll be one step closer to joining a fantastic team dedicated to service excellence.
We think you need these skills to ace Guest Experience Lead – London Luxury Hotel (New Opening) in England
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel special.
Highlight Your Leadership Skills: As a Guest Experience Lead, you'll be managing a diverse team, so make sure to showcase your leadership abilities in your application. Use examples from your past roles where you’ve successfully led a team or improved service standards. We’re looking for someone who can inspire and motivate others!
Tailor Your Application: Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to this specific role at our new flagship hotel. Mention why you’re excited about this opportunity and how your skills align with our vision for exceptional guest experiences. We appreciate a personal touch!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details about the role and our company culture there, which can help you craft a standout application!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel group thoroughly. Understand their values, mission, and what sets them apart in the luxury hospitality market. This knowledge will help you demonstrate your genuine interest and align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Guest Experience Lead, you'll need to manage a diverse team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Highlighting these skills will show that you're ready to take on this leadership role.
✨Emphasise Guest-Centric Mindset
In luxury hospitality, guest experience is paramount. Be ready to discuss how you've created exceptional experiences for guests in previous roles. Share specific stories that illustrate your ability to go above and beyond to meet guest needs and enhance their stay.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel's vision, team dynamics, and how they measure success in guest experience. This not only shows your enthusiasm but also helps you assess if the hotel is the right fit for you.
