Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Front Office team to create memorable guest experiences and assist with luggage.
- Company: Imperial London Hotels is a family-run business with 185 years of hospitality experience.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and early pay access.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: 1 year of hotel experience, strong customer service skills, and a positive attitude required.
- Other info: Flexible shifts and a chance to work in a historic, innovative hotel setting.
The predicted salary is between 25000 - 33000 £ per year.
Overview
Join to apply for the Day Porter / Security role at Imperial London Hotels.
Base pay range
Day Porter
Imperial Hotels London Group – Based at Royal National & City Sleeper
44 hours / 4 on, 3 days off weekly rota, 12 hours shift (08:00 – 20:00 or 20:00 – 08:00)
£29,662.00 + Benefits
What you will do
As a key member of our Front Office team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include organizing luggage efficiently, assisting guests by opening doors and handling belongings, delivering exceptional guest service by answering inquiries about the hotel, local area and booking taxis. You will adhere to front-office processes and procedures while maintaining high service standards. You will uphold health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks, and understanding the fire panel.
What we’re looking for
- 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus):
- Proficiency in multiple languages
What you will get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay – Instantly access a portion of the pay you’ve already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
About Us
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries
- Hospitality
Referrals increase your chances of interviewing at Imperial London Hotels by 2x
#J-18808-Ljbffr
Day Porter / Security employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Porter / Security
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Imperial London Hotels will help you answer guest inquiries confidently and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. A friendly and approachable attitude can make a lasting impression on potential employers.
✨Tip Number 3
Be prepared to discuss your problem-solving abilities. Think of specific examples from your past experiences where you successfully handled challenging situations, as this is crucial for the Day Porter role.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts. Highlighting your adaptability can set you apart, especially since the role requires early mornings, evenings, and weekends.
We think you need these skills to ace Day Porter / Security
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the hotel industry. Emphasise any roles where you have worked as a Front Office Concierge or Luggage Porter.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific skills like problem-solving and flexibility, which are crucial for this role.
Highlight Relevant Skills: In your application, clearly outline your customer service skills, physical abilities, and any language proficiencies. These are key attributes that Imperial London Hotels is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Imperial London Hotels
✨Showcase Your Customer Service Skills
As a Day Porter / Security, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to assist guests.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving skills. Think of scenarios where you've successfully resolved issues or handled difficult situations. This will show your potential employer that you're capable of maintaining high service standards under pressure.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety protocols relevant to the hospitality industry. Be ready to discuss how you would handle emergencies or evacuations, as this is a crucial part of the role.
✨Express Flexibility and Team Spirit
This position involves varied shifts and teamwork. Convey your willingness to adapt to different schedules and your ability to work collaboratively with others. Share examples of how you've thrived in a fast-paced environment.
