At a Glance
- Tasks: Create memorable experiences for guests by assisting with luggage and providing exceptional service.
- Company: Join a family-run hotel with a rich 185-year legacy in the heart of London.
- Benefits: Enjoy competitive pay, free meals, discounts, and a structured career path.
- Other info: Flexible shifts and opportunities for professional development await you!
- Why this job: Meet new people daily and grow your career in a vibrant, supportive environment.
- Qualifications: Customer service experience and a positive, team-oriented attitude are essential.
The predicted salary is between 30000 - 32450 £ per year.
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? If so, we'd love to hear from you! We're looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out.
Your duties will include:
- Organising luggage efficiently
- Assisting guests by opening doors and handling belongings
- Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis
In this role, you will adhere to front-office processes and procedures while maintaining high service standards. Upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
As the largest hotel in the UK, we boast over 1,600 guest rooms. Each day brings new challenges and opportunities to support in creating authentic London experiences and memorable stays. Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.
What we're looking for:
- 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay - Instantly access a portion of the pay you've already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
Day Porter - Royal National Hotel - Bloomsbury, London employer: Imperial London Hotels
Join the Imperial Hotels London Group as a Day Porter at the Royal National Hotel, where you'll be part of a family-run establishment with a rich 185-year history. Enjoy a supportive work culture that prioritises employee growth through structured career paths and dedicated training opportunities, all while working in the vibrant Bloomsbury area of London. With excellent benefits including generous holiday allowances, discounts, and a focus on well-being, this is an ideal place for those looking to make a meaningful impact in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Day Porter - Royal National Hotel - Bloomsbury, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial London Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial London Hotels
Don't be shy about reaching out to Imperial London Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day Porter - Royal National Hotel - Bloomsbury, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial London Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial London Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
