At a Glance
- Tasks: Create memorable experiences for guests, assist with luggage, and provide exceptional service.
- Company: Join a family-run hotel with a rich 185-year legacy in the heart of London.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a structured career path.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Meet new people, spark conversations, and grow in a supportive environment.
- Qualifications: Experience in hospitality, a positive attitude, and strong customer service skills.
The predicted salary is between 22000 - 26000 £ per year.
We're looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include:
- Organising luggage efficiently
- Assisting guests by opening doors and handling belongings
- Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis
In this role, you will adhere to front-office processes and procedures while maintaining high service standards. You will also uphold health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.
Qualifications:
- 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Positive in outlook and energy
- Driven to care deeply about guests and colleagues
- Ready to collaborate and innovate
- Committed to enabling growth – for yourself and the business
- Proud to contribute to a 185-year legacy
This is a great opportunity to enhance your experience in front office operations, we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
About Imperial London Hotels:
As the largest hotel in the UK, we boast over 1,600 guest rooms. Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and a fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history, and are rewriting the traditional hospitality mindset to shape the future across our growing portfolio of eight unique hotels (3,463 rooms) and nine vibrant pubs, bars and restaurants, all located in the cultural hub of Bloomsbury. Right now, we’re looking for passionate hospitality professionals who want to be part of something special, help us drive sustainable growth, deliver outstanding guest experiences, and build on our rich independent heritage.
Benefits:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay – Instantly access a portion of the pay you've already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme – Supported by Hospitality Action
Day Porter employer: Imperial London Hotels
Imperial London Hotels is an exceptional employer, offering a warm and welcoming work environment in the heart of Bloomsbury, London. With a strong focus on employee growth, we provide structured career paths and dedicated training from day one, ensuring that our team members thrive in their roles. Our family-run ethos, combined with competitive benefits such as 28 days holiday, free meals on duty, and discounts for friends and family, makes us a fantastic place to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Day Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need, making their stay even more enjoyable.
✨Tip Number 2
Practice your people skills! Being friendly and approachable is key in hospitality. Try striking up conversations with friends or family to build your confidence in engaging with guests.
✨Tip Number 3
Show off your problem-solving skills! Think of scenarios where things might go wrong and how you would handle them. This will prepare you for any challenges that come your way during your shift.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely excited about joining our family-run hotel team.
We think you need these skills to ace Day Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and caring personality shine through. We want to see how you connect with people, so don’t be shy about sharing your passion for customer service!
Tailor Your Experience:Make sure to highlight any relevant experience you have in the hotel industry, especially as a Front Office Concierge or Luggage Porter. We love seeing how your background aligns with our needs, so be specific!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our family-run hotel!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its history. Familiarise yourself with the services offered, the local area, and any unique features that set it apart. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Day Porter, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Think about how you handled difficult situations or made someone’s day better – these stories will highlight your natural flair for customer service.
✨Demonstrate Team Spirit
This role requires a team-oriented attitude, so be ready to discuss how you work well with others. Share instances where you collaborated with colleagues to solve problems or improve guest experiences. Showing that you can contribute positively to the team dynamic will make you stand out.
✨Prepare for Practical Questions
Expect questions about health and safety protocols, as well as your physical ability to perform tasks like lifting and carrying. Be honest about your capabilities and share any relevant experiences. This shows that you understand the responsibilities of the role and are prepared to meet them.
