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- Tasks: Create memorable experiences for guests, assist with luggage, and provide exceptional service.
- Company: Join a family-run hotel with a rich 185-year legacy in the heart of London.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a structured career path.
- Why this job: Meet new people daily and thrive in a dynamic hospitality environment.
- Qualifications: Experience in customer service and a positive, caring attitude are essential.
- Other info: Opportunities for growth from Receptionist to Front Office Manager.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include:
- Organising luggage efficiently
- Assisting guests by opening doors and handling belongings
- Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis
In this role, you will adhere to front-office processes and procedures while maintaining high service standards. You will also uphold health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.
Qualifications:
- 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Positive in outlook and energy
- Driven to care deeply about guests and colleagues
- Ready to collaborate and innovate
- Committed to enabling growth – for yourself and the business
- Proud to contribute to a 185-year legacy
This is a great opportunity to enhance your experience in front office operations, we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
About Imperial London Hotels:
As the largest hotel in the UK, we boast over 1,600 guest rooms. Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and a fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week. With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
Benefits:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay – Instantly access a portion of the pay you've already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme – Supported by Hospitality Action
Day Porter employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need, making their stay even more enjoyable.
✨Tip Number 2
Practice your people skills! Being friendly and approachable is key in hospitality. Try striking up conversations with friends or family to build your confidence in engaging with guests.
✨Tip Number 3
Show off your problem-solving skills! Think of scenarios where things might go wrong and how you would handle them. This will prepare you for any challenges that come your way during your shift.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our family-run hotel and contributing to our legacy.
We think you need these skills to ace Day Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and caring personality shine through. We want to see how you connect with people and make them feel at ease, just like you would as a Day Porter.
Highlight Relevant Experience: Make sure to mention any previous experience in front office roles or as a luggage porter. We’re looking for someone who has a natural flair for customer service, so share specific examples of how you've delivered exceptional guest experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our family-run hotel.
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its history. Familiarise yourself with its services, amenities, and the local area. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Day Porter, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your friendly personality and problem-solving abilities, as these traits are essential for creating memorable experiences.
✨Demonstrate Team Spirit
This role requires a team-oriented attitude, so be ready to discuss how you’ve collaborated with others in previous jobs. Share specific instances where you contributed to a positive team environment or helped a colleague, as this will resonate well with the interviewers.
✨Prepare for Practical Questions
Expect questions about handling physical tasks and adhering to health and safety protocols. Be ready to discuss how you manage repetitive tasks and maintain high service standards, as well as your understanding of emergency procedures. This shows you’re prepared for the demands of the job.