At a Glance
- Tasks: Ensure a safe and welcoming environment while managing guest flow at our vibrant rooftop bar.
- Company: Join a dynamic hospitality team focused on guest experience and safety.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and wellbeing support.
- Other info: Great career growth potential and a supportive team environment.
- Why this job: Be the calm presence that enhances guest experiences in a lively setting.
- Qualifications: Experience in security, strong communication skills, and SIA Door Supervisor Licence required.
The predicted salary is between 24000 - 30000 £ per year.
We're looking for a calm, confident and service-led Security Team Member to help create a safe, welcoming and smoothly run guest environment, with a strong focus on our vibrant rooftop bar. You'll balance visible reassurance with discreet professionalism, supporting great guest flow, responsible service and positive experiences at every touchpoint.
Responsibilities
- Maintain a calm, reassuring and professional presence across our guest-facing areas
- Manage rooftop bar access, queues and guest flow, ensuring capacity limits are respected
- Support responsible alcohol service and welfare monitoring, escalating concerns to management when appropriate
- Respond promptly to incidents, guest concerns, lost property and welfare situations with empathy and sound judgement
- Carry out patrols, CCTV monitoring and security checks in line with established procedures
- Support crowd management during busy periods, events and group arrivals
- Work closely with duty management, bar teams and other departments to ensure seamless coordination
- Follow licensing objectives, risk assessments and life‑safety procedures at all times
- Communicate clearly with emergency services or local authorities when required
- Complete incident reports, shift handovers and daily updates accurately
Qualifications
- Experienced in a security role, ideally within a hotel, hospitality or guest‑facing environment
- Calm, approachable and confident, even in high‑pressure situations
- Strong interpersonal and communication skills
- Comfortable managing high‑volume environments such as rooftop bars or busy F&B venues
- A natural team player who values professionalism and collaboration
- SIA Door Supervisor Licence (essential)
- First Aid certificate (advantageous)
- Fluent in spoken English; additional languages are welcomed
Benefits
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Be the Calm in the Crowd? If you take pride in welcoming guests while keeping everyone safe, supported and comfortable, we'd love to hear from you!
Security Officer / Door Supervisor in City of Westminster employer: Imperial London Hotels
Join a dynamic team at our vibrant rooftop bar, where we prioritise a safe and welcoming environment for both guests and staff. With a strong focus on employee growth through our ILH Training Academy and generous benefits like 28 days holiday (increasing with service), discounted hotel stays, and wellbeing support, we foster a collaborative work culture that values professionalism and teamwork. Experience the unique advantage of working in a lively hospitality setting, where your contributions directly enhance guest experiences.
