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- Tasks: Manage night operations and provide exceptional guest service at our family-run hotel.
- Company: A welcoming family-run hotel group in the heart of Westminster.
- Benefits: Generous holidays, training programmes, and exclusive employee discounts.
- Why this job: Join a supportive team and enhance guest experiences while working overnight.
- Qualifications: Experience in customer service, calm under pressure, and strong English communication skills.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
The predicted salary is between 22000 - 28000 £ per year.
A family-run hotel group in the City of Westminster is seeking a Night Receptionist to ensure smooth operations overnight. Your role will involve managing night operations, supporting guest service, and maintaining high standards of cleanliness.
Candidates should have experience in customer-facing roles, be calm under pressure, and possess strong communication skills in English.
Benefits include generous holidays, training programmes, and employee discounts.
Night Front Desk & Guest Experience Lead in City of Westminster employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk & Guest Experience Lead in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Front Desk role.
✨Tip Number 2
Show off your personality! When you get that interview, let your calm and friendly nature shine through. Remember, they’re looking for someone who can handle pressure while keeping guests happy, so be yourself!
✨Tip Number 3
Research the hotel group! Knowing their values and what makes them unique will help you stand out during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Night Front Desk & Guest Experience Lead in City of Westminster
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've handled guest interactions and resolved issues, especially in high-pressure situations.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the Night Front Desk & Guest Experience Lead role.
Tailor Your Application: Take a moment to customise your application for us. Mention specific aspects of the job description that resonate with you and explain how your skills align with our needs at the hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Imperial London Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel group thoroughly. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since the role involves guest service, prepare examples from your past experiences where you handled customer queries or resolved issues effectively. Highlight how you remained calm under pressure and ensured a positive experience for guests.
✨Practice Your Communication Skills
Strong communication is key in this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly. Focus on speaking slowly and clearly, especially when discussing your relevant experience.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the hotel's operations, team dynamics, or training programmes. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.