At a Glance
- Tasks: Lead our vibrant F&B team to deliver exceptional service and unforgettable guest experiences.
- Company: Join a re-imagined hotel in the heart of Bloomsbury, London.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and wellbeing support.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be at the forefront of hospitality, inspiring teams and creating memorable moments.
- Qualifications: Experience in hospitality leadership and a passion for guest engagement.
The predicted salary is between 30000 - 40000 £ per year.
We're searching for a dynamic, hands on F&B Supervisor to help lead our restaurants, bars and event spaces. You'll be right at the heart of the action driving exceptional service, motivating the team and making sure every guest leaves buzzing with a great impression.
What You'll Be Doing:
- Oversee daily service across all F&B outlets, ensuring every plate and pour meets our standards
- Support your line manager with performance updates, team leadership and departmental coordination
- Build strong relationships with guests and colleagues, resolving issues with confidence and professionalism
- Drive high standards in cleanliness, hygiene, safety and presentation
- Manage stock ordering, rotation and cost control
- Own staffing and rota support - adjusting labour to match business flow
- Maintain impeccable cash handling and billing procedures
- Ensure events, meetings and function spaces are perfectly set and ready to impress
- Lead pre shift briefings, motivate the team and ensure everyone knows the plan
- Jump between outlets as needed to keep service smooth, consistent and guest focused
Qualifications:
- Champion a positive, collaborative culture where the team can thrive
- Experienced Supervisor or Manager in hospitality - restaurant, bar, cafe or hotel
- Confident in people leadership, guest engagement and problem solving
- Strong understanding of customer service excellence
- Level 2 Food Safety & Hygiene (or willing to obtain), plus L2 APLH
- Competent with MS Office, numerate, literate and able to communicate in English at CEFR B2 level
- Motivational, organised and ready to lead from the front
- Desirable: knowledge of drinks, stock control, AV set up and Micros systems
About the Property:
This summer, we open the doors to our fully re‑imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio. Arcus is the new destination rooftop bar - this will be a new beacon, bang in the heart of Bloomsbury, London.
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Caf
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Lead from the Front? If you thrive in a fast paced hospitality environment and love inspiring teams to deliver unforgettable experiences, we'd be excited to hear from you!
Lead F&B Supervisor: Elevate Guest Service & Events in City of Westminster employer: Imperial London Hotels
Join us at The Imperial, a newly re-imagined hotel in the vibrant heart of Bloomsbury, London, where we prioritise exceptional guest service and a collaborative work culture. As a Lead F&B Supervisor, you'll enjoy a range of benefits including generous holiday allowances, access to training programmes, and discounts across our F&B outlets, all while leading a passionate team dedicated to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Lead F&B Supervisor: Elevate Guest Service & Events in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and staff. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! As a Lead F&B Supervisor, you'll need to motivate your team and engage with guests. Role-play common scenarios with a friend to boost your confidence and refine your problem-solving skills.
✨Tip Number 3
Be ready to showcase your leadership style during the interview. Think of examples where you've successfully led a team or resolved guest issues. This will demonstrate your ability to drive exceptional service and maintain high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Lead F&B Supervisor: Elevate Guest Service & Events in City of Westminster
Some tips for your application 🫡
Show Your Passion for F&B:When writing your application, let your enthusiasm for food and beverage shine through! Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely love what you do.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. Use keywords from the posting, like 'guest service' and 'team leadership', to show us you’re the perfect fit for our dynamic environment.
Be Professional Yet Approachable:While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. We want to see your personality, but we also need to know you can communicate effectively in a busy hospitality setting.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Imperial!
How to prepare for a job interview at Imperial London Hotels
✨Know Your F&B Basics
Brush up on your food and beverage knowledge before the interview. Be ready to discuss different cuisines, drink pairings, and service styles. This shows you're passionate about the industry and can engage with guests confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated a team or resolved conflicts in previous roles. Highlight your experience in leading pre-shift briefings and how you ensure everyone is on the same page. This will demonstrate your ability to lead from the front.
✨Emphasise Guest Engagement
Think of specific instances where you've gone above and beyond for a guest. Share stories that illustrate your commitment to exceptional service and how you build strong relationships with both guests and colleagues.
✨Be Ready for Practical Scenarios
Expect situational questions that test your problem-solving skills. Prepare to discuss how you'd handle busy service periods, manage stock control, or ensure cleanliness and safety standards are met. This will show your readiness to jump between outlets and keep service smooth.
