At a Glance
- Tasks: Lead the Front of House team, ensuring exceptional guest experiences and smooth operations.
- Company: Join a vibrant hospitality team that values service and teamwork.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of variety and responsibility.
- Why this job: Be the face of hospitality, creating memorable experiences for guests and supporting your team.
- Qualifications: Experience in customer-facing roles and strong leadership skills.
The predicted salary is between 28103 - 34348 £ per year.
As a Front of House Manager, you'll be the steady hand that keeps everything running smoothly-welcoming guests, leading from the front, and ensuring our service feels effortless.
You'll manage the day-to-day operation of reception and guest services, set the tone for hospitality, and support your team to deliver consistently high standards across every shift.,
- Lead the Front of House team by example-coaching, motivating, and ensuring staff deliver confident, professional service.
- Own the guest experience, from arrival to departure, ensuring queries are handled promptly, kindly, and effectively.
- Maintain exceptional standards across reception, concierge/guest services (where applicable), and communal guest touchpoints.
- Ensure operational excellence-monitoring daily routines, managing shift coverage, and keeping service flow smooth.
- Handle escalations calmly and confidently, turning challenges into opportunities for recovery and delight.
- Support planning and performance by tracking standards, reviewing feedback, and addressing issues early.
- Collaborate across departments to ensure guest needs are met seamlessly (reservations, housekeeping, maintenance, and beyond).
- Uphold brand and compliance standards, including attention to detail, health & safety awareness, and secure working practices.
- Why this role will suit you
This is for someone who enjoys pace, variety, and responsibility.
You'll bring strong people skills, a service mindset, and the confidence to lead in real time-whether it's managing arrivals during peak check-in, handling an unexpected guest request, or supporting team members when the day gets busy.
You don't just "manage the desk"-you help create an atmosphere where guests feel truly looked after and colleagues feel proud of the team they work with.
- Guests feel welcomed from the moment they arrive.
- Your team is confident, well-supported, and proud of the service they deliver.
- Issues are resolved quickly, with empathy and professionalism.
- Standards remain consistent, even when the day gets hectic.
- Experience in a customer-facing hospitality role (front office, reception, guest services or similar).
- Proven ability to lead a team and maintain high standards under pressure.
- Strong communication skills, with a confident but warm approach to guests.
- Good judgement and calm problem-solving-especially during busy periods or escalations.
- A proactive attitude and an eye for detail (small touches matter).
- Flexibility to work shifts in line with operational needs.
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Front of House Manager in City of Westminster employer: Imperial London Hotels
Imperial London Hotels is an exceptional employer, offering a warm and inclusive work culture that prioritises employee wellbeing and growth. With a rich 187-year legacy, we provide extensive benefits including generous holiday allowances, training opportunities through our ILH Training Academy, and discounts across our venues, all set in the vibrant heart of Bloomsbury, London. Join us at The Imperial, where your contributions will be valued, and you will play a key role in creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial London Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial London Hotels
Don't be shy about reaching out to Imperial London Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial London Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial London Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
