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- Tasks: Manage IT systems across multiple hotels, ensuring seamless operations and guest satisfaction.
- Company: Join Imperial London Hotels, a family-owned business with over 180 years of hospitality experience.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team driving tech innovations in a historic hotel group.
- Qualifications: 3-5 years in IT operations, with expertise in hospitality systems and network management.
- Other info: Opportunities for apprenticeships and personal development through our dedicated academy.
The predicted salary is between 36000 - 54000 £ per year.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Life Style Hotel in the Summer of 2026.
We are currently recruiting for an Assistant ICT Manager. The ICT Assistant Manager (Cluster Role) will have in-depth experience of working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property.
The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organizational goals and enhancing guest satisfaction through innovative solutions.
Key responsibilities:
- ICT Infrastructure & System Management
- Cluster IT Strategy & Coordination
- Support & Trouble shooting
- Network & Security Management
- IT Budgeting & Asset Management
- Team Leadership & Development
- Compliance & Standard
Must have:
- Minimum 3-5 years of experience in IT operations, with at least 2-3 years.
- Relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.
- Expertise in property management systems (PMS), POS systems, and guest service platforms.
- Strong understanding of network architecture, security protocols, and cloud-based services.
- Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.
- Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.
- Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively.
What you’ll get in return:
- Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
- Free meals on duty
- Uniform & Dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Sabbatical leave (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme - Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements, Legal Assistance & Financial Assistance, Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.
Career & Development Benefits:
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
- Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Workplace Nursery Scheme (subject to eligibility)
Assistant It Manager employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant It Manager
✨Tip Number 1
Familiarise yourself with the specific IT systems used in the hospitality industry, such as property management systems and point of sale systems. This knowledge will not only help you stand out but also demonstrate your commitment to understanding the unique needs of the role.
✨Tip Number 2
Network with professionals in the hospitality IT sector. Attend industry events or join online forums where you can connect with current employees at Imperial London Hotels or similar organisations. Building these relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your leadership skills by discussing any experience you have in training non-technical staff on IT systems. Highlighting your ability to bridge the gap between technology and user experience will be a significant advantage in this role.
✨Tip Number 4
Research the latest trends in hotel technology and how they enhance guest satisfaction. Being able to discuss innovative solutions during your interview will demonstrate your proactive approach and alignment with the company's goals.
We think you need these skills to ace Assistant It Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, particularly within the hospitality sector. Emphasise any certifications you hold, such as ITIL or PMP, and detail your expertise with property management systems and network security.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology in the hospitality industry. Mention specific examples of how you've improved IT services or guest satisfaction in previous roles, and explain why you're excited about the opportunity at Imperial London Hotels.
Highlight Team Leadership Skills: Since the role involves team leadership and development, be sure to include examples of your experience in managing teams or training non-technical staff. This will demonstrate your ability to lead and support others effectively.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully troubleshot IT issues or implemented innovative solutions in past positions. This will illustrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Imperial London Hotels
✨Showcase Your Technical Expertise
Make sure to highlight your experience with property management systems, POS systems, and guest service platforms. Be prepared to discuss specific examples of how you've improved IT operations in previous roles, especially within the hospitality sector.
✨Demonstrate Leadership Skills
As an Assistant ICT Manager, you'll be expected to lead a team. Share experiences where you've successfully trained non-technical staff or led projects that required collaboration across departments. This will show your ability to manage and develop a team effectively.
✨Understand the Company Culture
Research Imperial London Hotels Group's history and values. Understanding their unique heritage and commitment to guest satisfaction will help you align your answers with their organisational goals during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in troubleshooting and managing network security. Prepare scenarios where you've successfully resolved IT issues in a high-pressure environment, as this is crucial in the hospitality industry.
