Assistant ICT Manager

The ICT Assistant Manager (Cluster Role) will have in – depth experience of working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property.

The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organizational goals and enhancing guest satisfaction through innovative solutions., * ICT Infrastructure & System Management

• Cluster IT Strategy & Coordination

• Support & Trouble shooting

• Network & Security Management

• IT Budgeting & Asset Management

• Team Leadership & Development

• Compliance & Standards, Hospitality

• 1

Hotels

• 1

Troubleshooting

• 1

IT Operations

• 1

System Management

• 1

ICT Infrastructure

• 1

Property Management System

• Minimum 3-5 years of experience in IT operations, with at least 2-3 years.

• Relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.Expertise in property management systems (PMS), POS systems, and guest service platforms.

• Strong understanding of network architecture, security protocols, and cloud-based services.

• Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.

• Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.

• Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively., Do you have at least 5 years experience in IT Operations?

Yes No

Do you have experience working in hotels/hospitality ?

• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days

• Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25

• Free meals on duty

• Uniform & Dry-cleaning

• Workplace pension scheme

• £300 Refer a Friend Scheme

• Employee recognition

• Employee awards

• Social events

• Interest-free Season Ticket Loan / Travelcard Loan

• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)

• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets

• Shopping discounts across several high-street brands and online retailers

• Sabbatical leave (subject to eligibility)

• Mental health first aiders support & well-being

• Employee Assistance Programme- Supported by Hospitality Action:

• Career Guidance, Life Coaching & Tenancy Agreements

• Legal Assistance & Financial Assistance

• Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy

• Access to fully funded apprenticeships (subject to eligibility)

• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)

• Access to Supported Study Scheme (subject to eligibility)

• Annual Free English Course accredited by UCL Centre for Languages & International Education

• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)

• Cycle to Work Scheme (subject to eligibility)

• Workplace Nursery Scheme (subject to eligibility)