At a Glance
- Tasks: Supervise reservations, manage bookings, and ensure smooth operations in a dynamic hospitality environment.
- Company: Join the Imperial London Hotel Group, known for exceptional guest experiences.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Enjoy a supportive work culture with a focus on team development.
- Why this job: Be part of a team that creates authentic London experiences from behind the scenes.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 32066 - 32066 € per year.
Operations Supervisor - Central Reservations at Imperial London Hotel Group based at the Commercial Office.
40 hours a week (5 days out of 7 days weekly rota) £32,066.00 + Benefits.
Are you passionate about delivering exceptional customer experiences from behind the scenes? Do you excel at building strong relationships through clear and professional communication? Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting? If so, we'd love to hear from you!
We are seeking a highly dedicated and detail-oriented Reservations Supervisor to join our Reservations Team. In this role, you will be responsible for creating authentic London experiences by supervising all aspects of cluster reservations, including:
- Ensuring the accurate entry of bookings into the PMS System
- Preparing proforma invoices
- Monitoring timely deposit payments
- Enforcing adherence to payment deadlines
You will also support in training new team members, provide ongoing support for development, and efficiently manage guest inquiries, primarily through email and digital communication channels.
Why Join Us? Guests at our heart: The Imperial London Family of Hotels puts guests first.
Ops Supervisor - Reservations employer: Imperial London Hotels Ltd
The Imperial London Hotel Group is an exceptional employer that prioritises both guest satisfaction and employee development. With a strong focus on creating authentic experiences, our work culture fosters collaboration and professional growth, offering comprehensive training and support for all team members. Located in the heart of London, we provide a dynamic environment where you can thrive in the hospitality industry while enjoying competitive benefits and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Supervisor - Reservations
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Imperial London Hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to reservations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and professional in your responses. Remember, this role is all about building relationships, so let your personality shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Imperial London family.
We think you need these skills to ace Ops Supervisor - Reservations
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences. In your application, share specific examples of how you've gone above and beyond to create memorable moments for guests.
Highlight Your Communication Skills:Since clear and professional communication is key in this role, make sure to showcase your ability to build strong relationships. Use your application to demonstrate how you've effectively communicated with team members or customers in the past.
Be Detail-Oriented:As a Reservations Supervisor, attention to detail is crucial. When filling out your application, double-check for any typos or errors, and provide clear, concise information about your relevant experience and skills.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Imperial London Hotels Ltd
✨Know Your Stuff
Make sure you understand the role of an Ops Supervisor in Reservations. Familiarise yourself with the PMS System and how reservations work in the hospitality industry. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the job involves a lot of communication, be prepared to demonstrate your ability to communicate clearly and professionally. You might want to share examples of how you've handled guest inquiries or resolved issues in the past, especially through email or digital channels.
✨Highlight Your Attention to Detail
As a Reservations Supervisor, attention to detail is crucial. Be ready to discuss how you ensure accuracy in bookings and manage deadlines. You could mention specific strategies you use to keep track of important details and how you train others to do the same.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and how they measure success in this role. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
