Reception and Front of House

Role: Guest Experience Porter at The Imperial – New Opening Hotel

Location: Bloomsbury, London

About Us

Imperial London Hotels is a family‑run company with a 187‑year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we open the doors to our fully re‑imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, banging in the heart of Bloomsbury, London.

About the Role

We’re looking for a warm, proactive and guest‑obsessed Guest Experience Porter to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

What You’ll Be Doing

• Welcome guests with genuine warmth and assist with luggage on arrival and departure
• Escort guests to their rooms and give a quick, confident introduction to hotel facilities
• Offer helpful local knowledge — from transport options to neighbourhood highlights
• Respond swiftly to guest requests, ensuring every interaction feels personal and polished
• Keep the lobby, driveway and entrance immaculate, organised and guest‑ready
• Manage luggage storage safely, accurately and with care
• Assist with taxis, ride‑share services, transport arrangements and group movements
• Coordinate with Reception, Concierge and Housekeeping for seamless service flow
• Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
• Support busy periods with professionalism and clear communication
• Uphold all health, safety and security procedures
• Contribute positively to team briefings and continuous improvement

Who You Are

• Experienced in guest‑facing or hospitality roles with strong communication skills
• Warm, confident and naturally guest‑focused
• Comfortable handling luggage safely and professionally
• A calm organiser with great attention to detail
• Able to communicate clearly in English to CEFR B2 level
• Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

What’s In It for You

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILHF&B outlets
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, well‑being support and the Employee Assistance Programme

Ready to Shape Memorable Arrivals and Departures?

If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!