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- Tasks: Create memorable experiences for guests and assist with their needs during night shifts.
- Company: Join a family-run hotel with a rich 185-year legacy in the heart of London.
- Benefits: Enjoy competitive pay, free meals, discounts, and a structured career path.
- Why this job: Meet new people, develop your skills, and thrive in a vibrant hospitality environment.
- Qualifications: Experience in front office roles and a passion for customer service.
- Other info: Dynamic team culture with opportunities for growth and recognition.
The predicted salary is between 13 - 16 £ per hour.
44 hours (4 nights on, 3 days off weekly rota, 12 hours shift, 8 pm – 8 am)
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we’d love to hear from you! We’re looking for a warm and welcoming Night Porter to join our dedicated Front Office team.
As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include:
- Organising luggage efficiently
- Assisting guests by opening doors and handling belongings
- Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis
In this role, you will adhere to front-office processes and procedures while maintaining high service standards. Upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.
Why Join Us? This is a great opportunity to enhance your experience in front office operations, we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you will gain the skills and experience needed to thrive and progress in your role.
As the largest hotel in the UK, we boast over 1,600 guest rooms. Each day brings new challenges and opportunities in creating authentic London experiences and memorable stays for both our guests and each other. Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.
What we’re looking for:
- 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay - Instantly access a portion of the pay you’ve already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here:
About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
Night Porter employer: Imperial London Hotels Limited
Contact Detail:
Imperial London Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your people skills! Since you'll be meeting new faces every night, work on being approachable and friendly. A warm smile and a genuine interest in others can go a long way in creating memorable experiences for guests.
✨Tip Number 3
Show off your problem-solving skills! Be ready to handle any unexpected situations that might pop up during your shift. Whether it’s a guest inquiry or a last-minute luggage issue, staying calm and resourceful will impress both guests and your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our family-run hotel team.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and warm personality shine through! We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love customer service.
Tailor Your Experience: Make sure to highlight your relevant experience as a Front Office Concierge or Luggage Porter. We’re looking for specific examples of how you've provided exceptional guest service in the past, so get those stories ready!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to showcase your skills and experiences effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our family-run hotel!
How to prepare for a job interview at Imperial London Hotels Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its unique offerings. Familiarise yourself with the local area, amenities, and services provided. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your friendly and caring personality, as well as your problem-solving abilities, to demonstrate that you’re the perfect fit for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various situations, such as a guest needing assistance late at night or dealing with an emergency. Practising these scenarios will help you articulate your thought process and showcase your ability to remain calm under pressure.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and reflects your professionalism. Plus, it sets a positive tone for the rest of the conversation.