Front Office Manager in London

40 hours (5 / 7 days weekly rota), £41,000 GBP + Benefits

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We are rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.

We are now recruiting a Front Office Manager at our President Hotel. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very centre of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it is a hub of energy, entertainment, and charm.

Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working alongside Assistant Front Office Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.

Key Duties will include the following:

• Formal and informal liaison with Departmental Management, Supervisors and Staff Members on operational matters, ensuring Supervisors retain full accountability for addressing areas of improvement in Front of House Operations.
• Conduct regular team meetings with Supervisors and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
• Support and partner with Departmental Management and Supervisors on all staff matters, including recruitment, retention, employee relations, training & development, career development, and reward & recognition.

What we would like from you:

• Previous experience as an Assistant Front Office Manager or Front Office Manager in a similar operation.
• A passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
• Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous.
• A multi-tasker with excellent organisation skills, you can prioritise workload and adapt to changing priorities where needed.
• You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
• A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).

What you will get in return:

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme.
• Access to Holiday Purchase Scheme.
• Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
• Access to an interest-free Season Ticket Loan or Travelcard Loan.
• Team member flat rate discount & 50% discount to friends and family at any of our hotels.
• 50% discount at ILH's nine food and beverage outlets.
• Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage.
• Access to an employee funded Health Cash Plan.
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets.
• Access to Early Pay - instantly access a portion of the pay you have already earned.
• Access to shopping discounts across several high-street brands and online retailers.
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology.
• Access to mental health first aiders support & well-being support.
• Access to our Employee Assistance Programme by Hospitality Action.

You can explore additional benefits here.

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.