At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at a vibrant hotel in London.
- Company: Join Imperial London Hotels, a family-owned business with over 180 years of hospitality excellence.
- Benefits: Enjoy competitive pay, generous holiday, free meals, and discounts for friends and family.
- Other info: Opportunities for professional growth and a supportive work environment.
- Why this job: Be part of a dynamic team in the heart of London, shaping memorable stays for guests.
- Qualifications: 2 years of front office management experience and a passion for hospitality.
The predicted salary is between 34964 - 34964 € per year.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.
We are now recruiting for Assistant Front Office Managers based at our President Hotels. Based in Bloomsbury, you'll be in the heart of London, with 523 rooms the President Hotel is a special place to be, offering an on-site restaurant bar and resident theatre show, The Faulty Towers Dining Experience.
Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check-in to check-out. Deputising for the Front Office Manager you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties- Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
- Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to the satisfaction of our guests.
- Establish guest satisfaction data and develop improvement plans to address service shortfalls in service quality and/or delivery standards.
- Responsible for recruiting, onboarding all Reception and other front-of-house team members; you will create a culture of continuous professional development empowering them to deliver and be the best.
- 2 years of experience as a Front Office Duty Manager in the hotel industry, including experience in managing both shifts and a team.
- A passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- Commercially focused with an understanding of how to maximise profits through revenue management.
- Experience of budgets, P&L and forecasting would be advantageous.
- Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
- A multi-tasker with excellent organisation skills; you can prioritise workload and also adapt to changing priorities where needed.
- You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Employee recognition
- Employee awards
- Social events
- Interest-free season ticket loan / travelcard loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at gym, dry cleaners, bowling and restaurant outlets
- Early Pay - instantly access a portion of the pay you’ve already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery scheme via Each Person (subject to eligibility)
- Employee Assistance Programme – supported by Hospitality Action
Assistant Front Office Manager - Fixed Term in London employer: Imperial London Hotels Limited
Imperial London Hotels is an exceptional employer, offering a unique blend of heritage and modernity in the heart of Bloomsbury, London. With a strong focus on employee development and a supportive work culture, staff enjoy generous benefits including 28 days holiday, free meals on duty, and discounts at local establishments. The company fosters a collaborative environment where team members are empowered to create memorable guest experiences, making it a rewarding place to grow your career in hospitality.
Contact Detail:
Imperial London Hotels Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager - Fixed Term in London
✨Tip Number 1
Get to know the hotel scene in London! Research the President Hotel and its unique offerings, like the Faulty Towers Dining Experience. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed as an Assistant Front Office Manager.
✨Tip Number 3
Practice your guest interaction skills! Role-play common scenarios, like handling complaints or leading a team meeting. This will boost your confidence and prepare you for real-life situations in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Front Office Manager - Fixed Term in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you’re not just looking for a job, but that you genuinely care about making every guest's stay special.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience as a Front Office Duty Manager and any achievements that demonstrate your ability to lead a team and improve service quality. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We love a well-structured application that gets straight to the heart of your qualifications and experience without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re proactive and keen to join our team at Imperial London Hotels!
How to prepare for a job interview at Imperial London Hotels Limited
✨Know Your Stuff
Before the interview, make sure you research The President Hotel and Imperial London Hotels Group. Understand their values, history, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team or handled difficult situations in the past. Highlight your experience in motivating staff and improving service quality.
✨Be Guest-Centric
Since the role focuses on delivering exceptional guest experiences, think of specific instances where you've gone above and beyond for guests. Be ready to discuss how you handle complaints and ensure guest satisfaction, as this will be crucial in your role.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel’s operations, team culture, and future plans. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
