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- Tasks: Provide first and second line IT support across our hotels, ensuring tech runs smoothly.
- Company: Join Imperial London Hotels, a family-owned business with 185 years of history.
- Benefits: Enjoy 28 days holiday, training opportunities, and discounts on hotel stays and dining.
- Why this job: Be part of a dynamic team in a fast-paced hospitality environment where every day is unique.
- Qualifications: 3+ years in IT support, strong problem-solving skills, and a passion for technology.
- Other info: Flexible hours, travel between properties, and a chance to make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
An opportunity has arisen for an ICT Support Technician to join Imperial London Hotels, providing first line and second line support across the group.
As an ICT Support Technician, you will be at the forefront of our technological operations, providing support to our staff and ensuring that all IT equipment and software are functioning optimally. Your responsibilities will include troubleshooting hardware and software issues, configuring new devices, and providing training to team members on various IT systems. You will work closely with our management team to implement new technologies that enhance our services and improve the overall guest experience.
We are looking for individuals with a strong background in IT support, excellent problem-solving skills, and a passion for technology. You should be able to communicate effectively with a diverse range of people, demonstrating patience and professionalism. A keen interest in the hospitality sector is essential, as you will be working in a fast-paced and lively environment where exceptional customer service is paramount.
You will provide hands-on technical support to staff and management across multiple properties, troubleshoot hardware, software, and network issues, and play a key role in maintaining our critical systems from Office 365 and Active Directory to guest Wi-Fi, PMS, EPOS, and backup/disaster recovery processes. You will collaborate with external vendors, manage our helpdesk system, maintain detailed documentation, support compliance with GDPR, PCI DSS, and corporate policies, and contribute to projects that drive our ongoing modernisation.
This is a hands-on, varied position with regular travel between properties, participation in an on-call rota (around 1 week per month), and the flexibility to respond to emergencies outside normal hours. If you thrive in a fast-paced hospitality environment where no two days are the same, this is the perfect opportunity to make a real impact.
What we’re looking for:
- At least 3 years' experience in a similar IT support role
- Strong hands-on knowledge of Windows Server 2012+, Microsoft Office 365, Active Directory, and Group Policy
- Solid understanding of networking fundamentals (LAN/WAN, DHCP, TCP/IP), wireless networks, and ideally some exposure to switches, VOIP, routing/switching, or backups/DR
- Proven ability to troubleshoot desktop, hardware, and software issues efficiently and professionally
- Excellent English communication skills — confident across face-to-face, phone, email, Teams, and more
- A+ / Network+ or equivalent certification (desirable: Microsoft certifications like MCP/MCSA, ITIL)
- A genuine passion for technology combined with top-tier customer service mindset
- Enthusiasm for the hospitality industry and working in a lively, people-focused setting
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
Information and Communication Technology employer: Imperial London Hotels Limited
Contact Detail:
Imperial London Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Communication Technology
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and IT sectors. Attend industry events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it during interviews. Demonstrating your hands-on experience with tech solutions can really set you apart from other candidates.
✨Tip Number 3
Prepare for the unexpected! In tech support roles, you’ll face all sorts of challenges. Brush up on common troubleshooting scenarios and be ready to showcase your problem-solving skills during interviews. They’ll want to see how you think on your feet!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining the ILH family. It shows initiative and enthusiasm, which are key traits we value. Plus, you’ll get to explore all our current openings in one place!
We think you need these skills to ace Information and Communication Technology
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about IT and how it can enhance the hospitality experience.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in IT support. Focus on your hands-on knowledge of systems like Windows Server and Office 365, as well as any troubleshooting skills you've got up your sleeve.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, and don’t forget to mention your customer service mindset – it’s super important in our lively environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our ILH family. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Imperial London Hotels Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Office 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Your Passion for Hospitality
Since you'll be working in a lively environment, express your enthusiasm for the hospitality sector during the interview. Share any relevant experiences that highlight your customer service mindset and how you can contribute to enhancing guest experiences through technology.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a major IT issue during peak hours. Practise articulating your thought process clearly and calmly, demonstrating your ability to think on your feet and maintain professionalism under pressure.
✨Communicate Effectively
Since communication is key in this role, practise explaining technical concepts in simple terms. Be prepared to showcase your communication skills across different platforms, whether it's face-to-face, over the phone, or via email. This will help demonstrate your ability to connect with diverse team members.
