At a Glance
- Tasks: Manage hotel reservations and guest enquiries through email and digital channels.
- Company: Join the Imperial London Family of Hotels, a vibrant, family-run business in Bloomsbury.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and employee recognition events.
- Other info: Flexible shifts and opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences in hospitality.
- Qualifications: Previous hotel reception or reservations experience preferred; strong communication skills required.
The predicted salary is between 24000 - 36000 € per year.
40 hours a week (5 Days out of 7 Days weekly rota)
- Are you passionate about delivering exceptional customer experiences from behind the scenes?
- Do you excel at building strong relationships through clear and professional communication?
- Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting?
If so, we’dloveto hear from you!
We are currently recruiting for Reservations Agents at Holiday Inn BloomsburyHotel based in the heart of Bloomsbury to join our vibrant and multi-cultural team.
As Reservations Agent you are the first point of contact that our guests have with Holiday Inn Bloomsbury, with our guest promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards, building rapport and trust quickly over the telephone, understanding their individual requirements to enjoy a memorable stay at Holiday Inn Bloomsbury.
We’re looking for a dedicated and detail-oriented Customer Service Reservations Agent to join our office-based team near Russell Square, central London. In this role, you’ll play a crucial part in managing reservations and hotel guest enquiries, primarily through email and other digital channels.
Your key duties will be as follows:
- Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
- Manages bookings via various systems such as Expedia, Booking.com and many more travel agencies, wholesalers and OTA.
- Works closely with Operations team ensuring a memorable experience for all guests booked in.
- Provides our guests with good knowledge of our hotel facilities, public areas, restaurants and bedroom types.
- Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
- Following sales and revenue strategy to make new bookings and offers.
What we’d like from you
- Ideally you will have previous experience in Hotels Reception or Reservations environment.
- A good level of spoken and written English
- You will have a positive can-do attitude, with the ability to work both independently as a team.
- You will have a confident and engaging telephone manner
- Flexible and reliable to work allocated shifts
- Working knowledge of Opera or similar PMS is preferred
What you will get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay - Instantly access a portion of the pay you’ve already earned
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefitshere :
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
Hotel Reservations Agent - HIB, Bloomsbury
#J-18808-LjbffrHotel Reservations Agent - HIB in London employer: Imperial London Hotels Limited
At Imperial London Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that values positivity, collaboration, and personal growth. As a Hotel Reservations Agent at our Bloomsbury location, you will enjoy a range of benefits including generous holiday allowances, employee recognition programmes, and discounts across our hotels and restaurants, all while being part of a dedicated team committed to delivering exceptional guest experiences. Join us in shaping the future of hospitality in a supportive environment that encourages your professional development.
Contact Detail:
Imperial London Hotels Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reservations Agent - HIB in London
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their customer service philosophy and how they operate will help you align your communication style with what they expect from a Reservations Agent.
✨Tip Number 2
Brush up on your knowledge of hotel reservation systems, particularly Opera, as well as other platforms like Expedia and Booking.com. Being able to demonstrate your familiarity with these tools during the interview can set you apart from other candidates.
✨Tip Number 3
Practice your telephone communication skills. Since you'll be the first point of contact for guests, showcasing a confident and engaging telephone manner in mock calls can help you feel more prepared and make a great impression.
✨Tip Number 4
Network with current or former employees of Holiday Inn Bloomsbury or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Hotel Reservations Agent - HIB in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and hotel reservations. Emphasise any previous roles where you managed bookings or dealt with guests, as this will show your suitability for the position.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your ability to deliver exceptional customer experiences. Mention specific skills such as clear communication and relationship-building that align with the job description.
Showcase Relevant Skills:In your application, highlight your proficiency with reservation systems like Opera, as well as your ability to work independently and as part of a team. Mention your positive attitude and engaging telephone manner, which are crucial for this role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential for a Reservations Agent.
How to prepare for a job interview at Imperial London Hotels Limited
✨Know the Company
Before your interview, take some time to research Holiday Inn Bloomsbury and the Imperial London Family of Hotels. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Reservations Agent, clear and professional communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully communicated with customers in the past.
✨Showcase Your Customer Service Experience
Highlight any previous experience you have in customer service or hotel reservations. Be ready to discuss specific situations where you went above and beyond to ensure a positive experience for guests. This will demonstrate your ability to handle the responsibilities of the role.
✨Prepare for Role-Specific Questions
Expect questions related to managing bookings, using reservation systems like Opera, and handling guest inquiries. Brush up on your knowledge of these systems and think about how you would approach common scenarios that may arise in the role.
