At a Glance
- Tasks: Lead the Front of House team and ensure exceptional guest experiences.
- Company: Imperial London Hotels, located in vibrant Bloomsbury.
- Benefits: Opportunities for career growth and skill development in hospitality.
- Other info: Join a supportive team and thrive in one of London's most exciting areas.
- Why this job: Be at the heart of guest satisfaction in a fast-paced environment.
- Qualifications: Experience in customer-facing roles and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Are you at your best when the doors open? If you thrive in a busy, guest-facing environment and enjoy turning great moments into great reviews, we’d love to meet you. As a Front of House Manager, you’ll be the steady hand that keeps everything running smoothly - welcoming guests, leading from the front, and ensuring our service feels effortless. You’ll manage the day-to-day operation of reception and guest services, set the tone for hospitality, and support your team to deliver consistently high standards across every shift.
What you’ll be doing:
- Lead the Front of House team by example - coaching, motivating, and ensuring staff deliver confident, professional service.
- Own the guest experience, from arrival to departure, ensuring queries are handled promptly, kindly, and effectively.
- Maintain exceptional standards across reception, concierge/guest services (where applicable), and communal guest touchpoints.
- Ensure operational excellence - monitoring daily routines, managing shift coverage, and keeping service flow smooth.
- Handle escalations calmly and confidently, turning challenges into opportunities for recovery and delight.
- Support planning and performance by tracking standards, reviewing feedback, and addressing issues early.
- Collaborate across departments to ensure guest needs are met seamlessly (reservations, housekeeping, maintenance, and beyond).
- Uphold brand and compliance standards, including attention to detail, health & safety awareness, and secure working practices.
Why this role will suit you:
This is for someone who enjoys pace, variety, and responsibility. You’ll bring strong people skills, a service mindset, and the confidence to lead in real time - whether it’s managing arrivals during peak check-in, handling an unexpected guest request, or supporting team members when the day gets busy. You don’t just "manage the desk" - you help create an atmosphere where guests feel truly looked after and colleagues feel proud of the team they work with.
About the environment:
Based in London, you’ll relish working in the heart of central London, in a fast-paced and lively area. Bloomsbury’s energy brings a steady rhythm of guests - leisure travellers, visiting professionals, and people exploring the city. It’s vibrant, it’s demanding, and it’s incredibly rewarding when you get it right.
What we’re looking for:
- Experience in a customer-facing hospitality role (front office, reception, guest services or similar).
- Proven ability to lead a team and maintain high standards under pressure.
- Strong communication skills, with a confident but warm approach to guests.
- Good judgement and calm problem-solving - especially during busy periods or escalations.
- A proactive attitude and an eye for detail (small touches matter).
- Flexibility to work shifts in line with operational needs.
Your career, your growth:
You’ll have the chance to develop in a supportive environment, with opportunities to build your skills and progress within hospitality. With a wider range of opportunities across seven hotels within the Bloomsbury area, you can explore what comes next - without losing the momentum that comes from being part of a real team. From day one, you’ll be encouraged to learn, share ideas, and grow - because great front of house isn’t just about running the shift; it’s about continuously raising the bar for yourself and for others.
What it feels like to be successful here:
- Guests feel welcomed from the moment they arrive.
- Your team is confident, well-supported, and proud of the service they deliver.
- Issues are resolved quickly, with empathy and professionalism.
- Standards remain consistent, even when the day gets hectic.
Ready to lead from the front? If you’re motivated by service excellence, enjoy guiding people, and want to build a rewarding career in hospitality in one of London’s most exciting locations, we’d like to hear from you.
Front of House Manager employer: Imperial London Hotels Limited
Imperial London Hotels Limited is an exceptional employer, offering a vibrant work culture that prioritises teamwork and guest satisfaction. Located in the heart of London, employees benefit from opportunities for professional growth within the hospitality industry, alongside competitive remuneration and a supportive environment that values innovation and creativity in service delivery.
Contact Details:
Imperial London Hotels Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial London Hotels Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial London Hotels Limited
Don't be shy about reaching out to Imperial London Hotels Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial London Hotels Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial London Hotels Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
