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- Tasks: Manage guest check-ins, bookings, and enquiries while ensuring exceptional service.
- Company: Join a family-run hotel group with 185 years of history in London.
- Benefits: Enjoy 28 days holiday, training programmes, discounts, and wellbeing support.
- Why this job: Be part of a team creating memorable experiences in the heart of London.
- Qualifications: 2 years in hotel front office roles, great communication, and multitasking skills.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting a Front Office Co-ordinator at our Royal National & City Sleeper Hotel, nestled in the heart of London, Bloomsbury. Our Royal National Hotel is one of the largest hotels in the UK, boasting over 1600 guest rooms. Each day brings new challenges as we forge to create authentic London experiences and memorable stays within everyone’s reach.
Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from managing check‑in to check‑out. Working alongside the Front Office team, you will manage emails, phone calls, and reservations, process payments and refunds, and monitor credit card discrepancies.
Key Duties will include the following:
- Manage and enter group bookings for the hotel and liaise closely with Groups department ensuring all Groups information is inputted in the system and allocated accordingly.
- Manage booking requests and comments via Expedia, the company’s app and other sites.
- Deal efficiently and courteously with all guest enquiries or requests coming via the switchboard in a timely manner with appropriate follow‑up or escalation when necessary.
- Send reservation confirmations, and copies of invoices to the guests or clients.
What we would like from you:
- Worked as a Front Office Supervisor/ Reception Manager with 2 years experience in the hotel industry.
- A passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike.
- A multi‑tasker with excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- A positive can‑do attitude, you are calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
What you will get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning.
- Interest‑free Season Ticket Loan.
- Team member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme.
You can explore additional benefits here.
With a 185-year legacy, our company combines the stability of a long‑standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
Front of House Coordinator/ Switchboard employer: Imperial London Hotels Limited
Contact Detail:
Imperial London Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Coordinator/ Switchboard
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Imperial London Family of Hotels. Understand their values and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Coordinator, you'll be the face of the hotel. So, brush up on your phone etiquette and how to handle guest inquiries. Role-play with a friend or family member to get comfortable with common scenarios you might encounter.
✨Tip Number 3
Show off your multi-tasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. Whether it’s juggling bookings or handling guest requests, demonstrating your organisational skills will make you stand out.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm for the role. Don’t forget to highlight your passion for creating memorable experiences in your application!
We think you need these skills to ace Front of House Coordinator/ Switchboard
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you’ve created memorable moments for guests, as this aligns perfectly with our mission at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front of House Coordinator role. Highlight relevant skills like organisation and communication, and don’t forget to mention your experience with reservation systems!
Be Personable and Engaging: We’re all about building rapport, so let your personality come through in your writing. Use a friendly tone and show us how you connect with others, whether it’s guests or team members.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Imperial London Family of Hotels.
How to prepare for a job interview at Imperial London Hotels Limited
✨Know the Company Inside Out
Before your interview, take some time to research the Imperial London Family of Hotels. Understand their history, values, and what sets them apart in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their mission of providing authentic London experiences.
✨Showcase Your Passion for Hospitality
As a Front of House Coordinator, your enthusiasm for creating memorable experiences is crucial. Be prepared to share specific examples from your past roles where you went above and beyond for guests. This will demonstrate your commitment to the role and the company’s values.
✨Demonstrate Your Multi-Tasking Skills
In this role, you'll be juggling various tasks like managing bookings, handling enquiries, and processing payments. During the interview, highlight your organisational skills and provide examples of how you've successfully managed multiple responsibilities in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult guest or managing a booking error. Think through potential scenarios and how you would respond, showcasing your problem-solving abilities and calmness under pressure.
