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- Tasks: Oversee hotel operations, ensuring high guest service and maximising profitability.
- Company: Imperial London Hotels, a family-owned group with a rich heritage.
- Benefits: 28 days holiday, training programmes, discounts, and wellbeing support.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in hotel management and strong leadership skills required.
- Other info: Exciting career growth opportunities in a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Lifestyle Hotel in 2026.
We are currently recruiting for a Cluster Operations Manager at Bedford & Morton Hotels. We are seeking an experienced and dynamic Cluster Operations Manager to oversee the day-to-day operations of a few hotels within our group. As the Cluster Operations Manager, you will be responsible for ensuring that each department delivers a consistently high standard of guest service, achieving business objectives, and maximizing the profitability of all outlets. Your role will involve planning and directing the hotel's main operations, maintaining quality standards, cleanliness, and guest satisfaction. Additionally, you will promote a culture of excellence in guest care, collaborate with Heads of Departments (HODs) to ensure smooth operations, and deputize for the Hotel General Manager when necessary.
If you are a results-driven and guest-centric professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our hotel by ensuring seamless operations, maximising profitability, and exceeding guest expectations.
Responsibilities:- Ensure that each department delivers a consistently high standard of guest service, exceeding guest expectations.
- Achieve business objectives and maximise the profitability of all outlets by implementing effective cost controls.
- Plan and direct the hotel's main operations, ensuring quality standards, cleanliness, and guest satisfaction.
- Promote a culture of excellence in guest care through warm welcomes and a desire to exceed expectations.
- Collaborate with all HODs to ensure the smooth running of day-to-day operations and maintain effective communication channels.
- Conduct regular operations meetings with HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
- Deputize for the General Manager in their absence and represent the hotel at various meetings and events.
- Address and resolve day-to-day queries, complaints, or problems that arise in the hotel, ensuring guest satisfaction.
- Promote a positive employee relations culture through effective communication, regular team meetings, and fostering a supportive work environment.
- Conduct regular inspections of all departments, assessing guest service delivery, cleanliness, presentation, employee grooming, and overall service standards.
- Previous experience in a similar role within the hotel industry.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills to interact effectively with guests, employees, and stakeholders.
- Strong financial acumen and the ability to analyse data and make informed decisions to maximize profitability.
- In-depth knowledge of hotel operations, quality standards, and guest service delivery.
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning.
- Interest‑free Season Ticket Loan.
- Team member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme.
Central Services employer: Imperial London Hotels Limited
Contact Detail:
Imperial London Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of the team at Imperial London Hotels.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to guest service and operational management. We all know how important it is to demonstrate your leadership skills and financial acumen, so be ready to share examples from your past experiences.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Central Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Cluster Operations Manager role. Highlight your leadership abilities and any relevant hotel industry experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for guest service and how you plan to promote a culture of excellence at our hotels. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've maximised profitability or improved guest satisfaction in previous roles to demonstrate your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Imperial London Hotels!
How to prepare for a job interview at Imperial London Hotels Limited
✨Know Your Hotels
Before the interview, do your homework on Bedford & Morton Hotels and the Imperial London Hotel Group. Familiarise yourself with their history, values, and recent developments. This will show your genuine interest in the role and help you connect your experience to their unique culture.
✨Showcase Your Leadership Skills
As a Cluster Operations Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight how you can promote a positive employee relations culture and ensure high standards of guest service.
✨Understand Financial Acumen
Brush up on your financial knowledge related to hotel operations. Be ready to discuss how you've previously maximised profitability through effective cost controls. This will demonstrate your ability to analyse data and make informed decisions, which is crucial for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, and future plans. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals and values.
