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- Tasks: Support the Reservations team and ensure smooth daily operations at Holiday Inn Bloomsbury.
- Company: Join a 185-year-old family-run hotel group with a fresh approach to hospitality.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and early pay access.
- Why this job: Be part of a vibrant team creating authentic London experiences in a lively hotel setting.
- Qualifications: 2 years of hotel reservations experience and a positive, can-do attitude required.
- Other info: Flexible shifts and opportunities for growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
We are now recruiting for an Assistant Reservations Manager based at our Holiday Inn Bloomsbury Hotel . Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London, our newly acquired and refurbished IHG Brand, Holiday Inn Bloomsbury Hotel has 316 rooms. It’s a lively place to be, offering a ground floor coffee bar, atmospheric Irish pub, and 14 event spaces that can accommodate up to 300 people.
The Assistant Reservations Manager will be responsible for supporting the Reservations team, ensuring smooth daily operations, and maintaining high levels of customer service. The role involves assisting with individual and group bookings, training staff, and collaborating with other departments to create authentic London experiences and memorable stays for every guest.
Your key duties will be as follows:
- Manage the day-to-day operations in the absence of the Reservations Manager and make decisions where needed.
- Respond promptly to reservations for Holiday Inn Bloomsbury, update and amend bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
- Manage and fully understand all systems in the hotel relating to front office control and strategic management e.g. Holidex, OXI Interface, Opera PMS, Configuration, S&C, and channel manager as IHG concerto.
- Display a proactive and innovative approach to skills development and standards enhancement with your team.
- Keep up to date and provide information on new and current offers, packages, prices, and information about the hotels in the group.
What we’d like from you:
- At least 2 years of Hotel Reservations Experience.
- Ideally, you will have previous experience in Hotel Group Reservations and IHG properties.
- A good level of spoken and written English.
- You will have a positive can-do attitude, with the ability to work both independently and as a team.
- You will have a confident and engaging telephone manner.
- Flexible and reliable to work allocated shifts.
- Working knowledge of Opera or similar PMS is preferred.
What you’ll get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform & dry-cleaning.
- Employee recognition.
- Employee awards.
- Social events.
- Interest-free Season Ticket Loan / Travelcard Loan.
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
- Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
- Early Pay – Instantly access a portion of the pay you’ve already earned.
- Shopping discounts across several high-street brands and online retailers (via Each Person).
- Nursery Scheme via Each Person (subject to eligibility).
- Employee Assistance Programme – Supported by Hospitality Action.
You can explore additional benefits here:
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Assistant Reservations Manager employer: Imperial London Hotels Limited
Contact Detail:
Imperial London Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reservations Manager
✨Tip Number 1
Familiarize yourself with the specific systems mentioned in the job description, such as Opera PMS and Holidex. Having hands-on experience or knowledge about these systems will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your understanding of the hospitality industry by staying updated on current trends and customer preferences. This will help you demonstrate your proactive approach to enhancing guest experiences, which is a key aspect of the role.
✨Tip Number 3
Highlight your teamwork skills and ability to collaborate with different departments. Prepare examples from your past experiences where you successfully worked with others to achieve common goals, as this aligns with the company's core values.
✨Tip Number 4
Emphasize your positive attitude and flexibility in your interactions. The company values a can-do spirit, so be ready to discuss how you've maintained a positive outlook in challenging situations in previous roles.
We think you need these skills to ace Assistant Reservations Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with the values and mission of the Imperial London Family of Hotels. Highlight how your personal values align with their core principles of positivity, care, collaboration, growth, and pride in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience in hotel reservations, particularly any roles involving IHG properties. Emphasize your skills in customer service and team collaboration, as these are key for the Assistant Reservations Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the hospitality industry and your proactive approach to enhancing guest experiences. Mention specific examples from your past work that demonstrate your ability to manage operations and train staff effectively.
Highlight Technical Skills: If you have experience with Opera PMS or similar systems, be sure to mention this prominently in your application. Detail your proficiency in managing bookings and using front office control systems, as this is crucial for the role.
How to prepare for a job interview at Imperial London Hotels Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry and how it aligns with the company's core values. Share specific examples of how you've contributed to creating memorable experiences for guests in your previous roles.
✨Demonstrate Your Technical Skills
Familiarize yourself with the systems mentioned in the job description, such as Opera PMS and Holidex. Be prepared to discuss your experience with these tools and how you can leverage them to enhance operational efficiency.
✨Highlight Your Team Collaboration
Since the role involves working closely with various departments, be ready to share examples of how you've successfully collaborated with others in past positions. Emphasize your ability to foster a positive team environment.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as managing a high volume of bookings or resolving customer complaints. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers.
