At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences in a vibrant hotel environment.
- Company: Join Imperial London Hotels, a family-owned business with over 180 years of hospitality heritage.
- Benefits: Enjoy competitive salary, generous holiday, free meals, and discounts for friends and family.
- Other info: Dynamic role with opportunities for professional growth and a supportive team culture.
- Why this job: Be at the heart of London, shaping memorable stays for guests while developing your career.
- Qualifications: 2 years of front office management experience and a passion for exceptional hospitality.
The predicted salary is between 34964 - 34964 € per year.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.
We are now recruiting for Assistant Front Office Managers based at our President Hotels. Based in Bloomsbury, you'll be in the heart of London, with 523 rooms the President Hotel is a special place to be, offering an on-site restaurant bar and resident theatre show, The Faulty Towers Dining Experience.
Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check-in to check-out. Deputising for the Front Office Manager you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties
- Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
- Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to the satisfaction of our guests.
- Establish guest satisfaction data and develop improvement plans to address service shortfalls in service quality and/or delivery standards.
- Responsible for recruiting, onboarding all Reception and other front-of-house team members; you will create a culture of continuous professional development empowering them to deliver and be the best.
What we would like from you
- 2 years of experience as a Front Office Duty Manager in the hotel industry, including experience in managing both shifts and a team.
- A passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- Commercially focused with an understanding of how to maximise profits through revenue management.
- Experience of budgets, P&L and forecasting would be advantageous.
- Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
- A multi-tasker with excellent organisation skills; you can prioritise workload and also adapt to changing priorities where needed.
- You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
What you will get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Employee recognition
- Employee awards
- Social events
- Interest-free season ticket loan / travelcard loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at gym, dry cleaners, bowling and restaurant outlets
- Early Pay - instantly access a portion of the pay you’ve already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery scheme via Each Person (subject to eligibility)
- Employee Assistance Programme – supported by Hospitality Action
Assistant Front Office Manager - Fixed Term employer: Imperial London Hotels Limited
Imperial London Hotels is an exceptional employer, offering a unique blend of heritage and modernity in the heart of Bloomsbury, London. With a strong focus on employee development and a supportive work culture, staff enjoy generous benefits including 28 days holiday, free meals on duty, and discounts at local establishments. The company fosters a collaborative environment where team members are empowered to create memorable guest experiences, making it an ideal place for those passionate about hospitality.
Contact Detail:
Imperial London Hotels Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager - Fixed Term
✨Tip Number 1
Get to know the hotel! Research The President Hotel and Imperial London Hotels Group. Understanding their culture and values will help you connect with the team during interviews and show that you're genuinely interested in being part of their legacy.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge over other candidates.
✨Tip Number 3
Practice your guest interaction skills! Since the role is all about creating memorable experiences, think of scenarios where you’ve handled guest complaints or improved service quality. Be ready to share these stories in your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at The President Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Front Office Manager - Fixed Term
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Front Office Manager role. Highlight your previous hotel experience, especially in managing teams and guest relations, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how you’ve created memorable experiences for guests in the past. We want to see your personality come through, so don’t hold back!
Showcase Your Leadership Skills:As a potential leader in our team, it’s important to demonstrate your ability to motivate and develop others. Include examples of how you’ve successfully led a team or handled challenging situations in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The President Hotel!
How to prepare for a job interview at Imperial London Hotels Limited
✨Know Your Stuff
Before the interview, make sure you research The President Hotel and Imperial London Hotels Group. Understand their values, history, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight how you can motivate others and create a positive work environment.
✨Prepare for Guest Scenarios
Expect questions about handling guest complaints and ensuring satisfaction. Think of specific situations where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and your commitment to exceptional service.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. It shows respect for the company and the role you're applying for. Plus, it sets the tone for how you present yourself as a leader in the front office.
