At a Glance
- Tasks: Be the voice of our hotel, connecting calls and assisting guests with a smile.
- Company: Join Imperial London Hotels, a family-run company with a rich 187-year legacy.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and mental health support.
- Other info: Dynamic role with opportunities for career growth in a newly re-imagined hotel.
- Why this job: Make a real impact in a vibrant hotel environment while developing your skills.
- Qualifications: Excellent communication skills and customer service experience are essential.
The predicted salary is between 21150 - 25850 £ per year.
Role
Switchboard Coordinator at The Imperial - New Opening Hotel
Location
- Bloomsbury, London
- 40 hours (5 of 7 days weekly rota)
About Us
Imperial London Hotels is afamilyruncompany with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio.
With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role
We’re searching for a confident, tech-savvy and customer-focused
Switchboard Coordinator . You’ll be the voice of the hotel—connecting calls, assisting guests and ensuring our communication channels run effortlessly around the clock.
What You’ll Be
Doing
- Operate the NEC Business Conne CT system, IP phones and PA systems with speed and accuracy.
- Handle calls professionally, providing clear information or directing callers to the right departments.
- Monitor system performance, report faults and follow procedures for emergency and priority calls.
- Manage wake-up calls, guest messages and call logging across systems including Opera and Telecom Eye.
- Ensure detailed record-keeping, smooth handovers and consistent communication standards.
- Provide out-of-hours support for staff and guests, maintaining a 24-hour service.
Who You Are
- Excellent telephone manner with proven customer service experience.
- Strong written and spoken English, confident with MS Office and multitasking.
- Calm, organised and able to prioritise under pressure.
- Bonus: experience with switchboard systems or hospitality environments.
What’s In It for You
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academyprogrammes, apprenticeshipsand supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILHF&Boutlets
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle towork, and technology
- Access to mental health first-aiders, wellbeingsupportand the Employee Assistance Programme
Ready to be the Voice of the Hotel?
If you excel at communication and love being at the heart of operations, we’d love to hear from you!
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Switchboard Coordinator Permanent – Full Time employer: Imperial Hotels London
Imperial Hotels London is an excellent employer, offering a vibrant work culture where every team member is valued for their contributions to creating memorable guest experiences. Located in the heart of Bloomsbury, employees benefit from a supportive environment that encourages personal and professional growth, alongside competitive benefits and flexible working hours that cater to a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Coordinator Permanent – Full Time
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial Hotels London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial Hotels London
Don't be shy about reaching out to Imperial Hotels London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Switchboard Coordinator Permanent – Full Time
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial Hotels London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial Hotels London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
