Learning and Development Business Partner Fixed Term Contract – Full Time

320200 Hours: 40 Closing Date: 4th September 2026 Location: Hybrid Working - 4 Days in our office in Bloomsbury, London & 1 day WFH Salary: Competitive + Excellent Benefits Contract Length: 12 months FTC

About the Role:

At Imperial London Hotels, we believe our people are the difference. As we continue to evolve and invest in the future of our talent, we're looking for an ambitious Learning & Development Business Partner to join our People & Development team. We're looking for someone who can act as a trusted partner to our hotel leaders, identify capability gaps, design innovative learning solutions, and deliver projects that have a genuine impact on business performance, employee growth, and guest experience.

What You'll Be Doing:

• Work closely with General Managers, Heads of Department and People leaders across the business to identify skills gaps, performance challenges and future capability needs.
• Use people insights, business data and stakeholder feedback to recommend impactful development solutions.
• Create engaging learning experiences that go beyond the classroom.
• Develop blended, digital and AI-enabled programmes that support operational excellence.
• Facilitate workshops and discussions that challenge thinking, build capability and drive action.
• Help shape talent pathways and career progression opportunities across Imperial London Hotels.
• Contribute to succession planning and workforce development initiatives.
• Support the creation of skills frameworks and learning pathways that enable long-term growth.
• Manage L&D projects from concept through to implementation.
• Measure effectiveness through data, learning analytics and business outcomes.
• Use insight to continually improve learning experiences and demonstrate value.
• Promote learning initiatives across the business.
• Ensure onboarding, compliance and essential learning activities are delivered effectively.
• Help create a culture where people can develop, thrive and build rewarding careers.

What We're Looking For:

• At least 3 years' experience in Learning & Development.
• Experience partnering with managers and operational leaders to identify development needs.
• Strong learning design and facilitation experience.
• Excellent stakeholder management and influencing skills.
• The confidence to challenge constructively and drive change.
• The ability to manage multiple priorities in a fast-paced environment.
• A recognised L&D, training or facilitation qualification.

It Would Be Great If You Also Have:

• Experience in hospitality, retail or other customer-focused environments.
• Exposure to multi-site operations.
• Experience with coaching, mentoring or management development.
• Knowledge of digital learning platforms, learning analytics and AI-enabled learning solutions.

What You Will Get In Return:

• Access to ILH Training Academy programmes, apprenticeships and supported study.
• Holiday Purchase Scheme.
• Complimentary uniform dry cleaning, plus discounted personal dry cleaning.
• Interest free Season Ticket Loan.
• Team member flat rate and 50% friends and family hotel discount.
• 50% discount across ILH F&B outlets.
• Employee funded Health Cash Plan.
• Local Bloomsbury discounts.
• Early Pay access.
• Shopping discounts with selected retailers.
• Salary sacrifice schemes including nursery care, cycle to work, and technology.
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme.

Why Join Imperial London Hotels:

For nearly 190 years, Imperial London Hotels has been welcoming guests to the heart of London. Today, we're proud to operate a collection of iconic hotels and provide rewarding careers for thousands of colleagues. When you join us, you'll become part of a business that is committed to developing its people, embracing innovation and creating opportunities for growth.