At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a memorable stay at our hotel.
- Company: Join the Imperial London Family of Hotels, a legacy brand with a modern twist.
- Benefits: Enjoy 28 days holiday, discounts, training opportunities, and health support.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Be at the heart of guest experiences and make a real impact every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30878 - 30878 £ per year.
Salary: £30,878 + Excellent Benefits
Hours: 40 Hours (5 Days out of 7 days weekly rota)
About The Role:
We are looking for a friendly and reliable Day Porter to join our Front Office team at the Royal National Hotel, part of the Imperial London Family of Hotels. As a Day Porter, you will play a key role in ensuring our guests receive a warm welcome and outstanding service throughout their stay. Acting as one of the first points of contact, you'll assist with luggage, provide directions and information, support the check-in process, respond to guest requests and work closely with colleagues across the hotel to deliver a memorable guest experience. No two days are the same. From welcoming arrivals and assisting visitors to supporting hotel operations and helping maintain a safe, secure and presentable environment, you'll be at the heart of our guest journey.
What We're Looking For:
- Experience providing excellent customer service in a guest-facing environment
- Strong communication and interpersonal skills
- Confidence handling guest enquiries and resolving issues professionally
- Ability to work as part of a team and support multiple departments
- Good spoken English for guest communication and safety purposes
- Basic IT skills, including email and Microsoft Office
- Flexible approach to working shifts, including weekends and public holidays
- Ability to carry luggage and perform physical tasks throughout the shift
Desirable (Not Required but a Plus):
- Previous experience as a Porter, Concierge, Security Officer or within a hotel environment
- Additional language skills
What You'll Get in Return:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work and technology
- Access to Mental Health First Aiders, wellbeing support and the Employee Assistance Programme
- Plus many more employee benefits
About Us:
With nearly a 190-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a start up. We have big plans for growth, and we need someone who shares our excitement for the future whilst upholding our core values of positivity, care, collaboration, growth and pride. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London, and we believe that great hospitality starts with the right people. So, if you're ready to join an organisation where you can develop your career, make a difference every day and be part of an exciting future, we'd love to hear from you!
Day Porter Permanent – Full Time employer: Imperial Hotels London
Imperial Hotels London is an excellent employer, offering a vibrant work culture where every team member is valued for their contributions to creating memorable guest experiences. Located in the heart of Bloomsbury, employees benefit from a supportive environment that encourages personal and professional growth, alongside competitive benefits and flexible working hours that cater to a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Day Porter Permanent – Full Time
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial Hotels London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial Hotels London
Don't be shy about reaching out to Imperial Hotels London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day Porter Permanent – Full Time
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial Hotels London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial Hotels London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
