At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and team performance.
- Company: Charming hotel in Pembrokeshire with a stunning beach backdrop.
- Benefits: Competitive salary, discounts on food and beverages, and wellness support.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Proven management experience in hotel operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
The Operations Manager will be responsible for supporting the General Manager in the successful running of the business with a focus on the day-to-day operation of the hotel. The Operations Manager will lead the team to ensure that all standards are maintained, colleagues are trained and work safely and effectively at all times, whilst delivering exceptional customer service and creating memorable experiences.
Fantastic organisation, communication, problem-solving skills and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.
The Operations Manager will be an experienced Head of Department or Senior Supervisor looking for the next step in their career, with the support of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop. The role of Operations Manager will report to the General Manager and is ideal for someone who has strong demonstrable experience in hotel operations. It is a perfect opportunity for someone who would like to take the next step in their career.
Job Overview
The Operations Manager is responsible for supporting the General Manager in overseeing the daily operations of the hotel, ensuring a smooth guest experience, and maintaining the hotel’s high standards of service. This role includes assisting with colleague management, guest relations, and operational efficiency while promoting a positive and welcoming atmosphere. The Operations Manager will step in for the Hotel Manager when needed and help with the implementation of hotel policies, procedures, and business goals.
Experience & Qualifications
- Excellent communication skills and professional manner.
- Strong organisational skills, strong numeric skills, and a good understanding of figures.
- Excellent attention to detail.
- Self-motivated and proactive approach.
- Professional manner and appearance.
- Strong demonstrable experience in a management position in a hotel, having been accountable for relevant aspects of the business.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards Offerings from retail and dining discounts. Employee Assistance Programme and same day online GP appointments.
Operations Manager in Tenby employer: IMPERIAL HOTEL
As an Operations Manager at our hotel in the picturesque Pembrokeshire, you will be part of a vibrant team dedicated to delivering exceptional guest experiences in a stunning coastal setting. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering comprehensive training and career advancement opportunities. With benefits like discounted stays, meals on duty, and access to exclusive rewards, we ensure our employees feel valued and motivated to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Tenby
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to hotel operations. Think about how you can showcase your leadership skills and experience in managing teams. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
When you land that interview, don’t just talk about your experience—bring examples! Share specific stories where you’ve improved guest experiences or streamlined operations. This will show your potential employer that you’re not just all talk but can deliver results.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the role and the company. Let’s get you that Operations Manager position!
We think you need these skills to ace Operations Manager in Tenby
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how excited you are about creating memorable experiences for guests and leading a team to excellence.
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience in hotel operations and any leadership roles you've held. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we appreciate attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IMPERIAL HOTEL
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Understand its history, values, and what makes it unique in Pembrokeshire. This knowledge will not only impress the interviewers but also help you articulate how you can contribute to maintaining and enhancing those standards.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and problem-solving skills. Be ready to discuss specific situations where you motivated your team or resolved conflicts effectively.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is crucial. Bring examples of how your meticulous nature has positively impacted guest experiences or operational efficiency in previous positions. Highlight any systems or processes you've implemented that improved service quality.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the hotel's goals, team dynamics, and expectations for the Operations Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
