Guest Service Assistant - Nights
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
Job Overview
The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete and that other departments are supported with tasks that can be carried out overnight. They will ensure that the hotel is ready and in great shape for guests in the morning, maintaining a memorable experience from every interaction from guest arrival to the fond farewell. They will also conduct security walks and checks and forge a great rapport with guests from initial contact, while building strong working relationships with all departments to ensure great service delivery and maximise revenue opportunities.
Job Details
The role reports to the Guest Service Manager - Nights and works closely with the entire hotel team. It is ideal for someone who is self‑motivated, with great customer care skills and excellent communication and time‑management abilities.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem‑solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer‑facing role.
Benefits
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
