At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and team performance.
- Company: Imperial Hotel, Tenby - a stunning location in Pembrokeshire.
- Benefits: Competitive salary, colleague discounts, meals on duty, and wellness support.
- Other info: Join a supportive team with opportunities for growth and recognition.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Proven hotel management experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
The Operations Manager will be responsible for supporting the General Manager in the successful running of the business with a focus on the day-to-day operation of the hotel. The Operations Manager will lead the team to ensure that all standards are maintained, colleagues are trained and work safely and effectively at all times, whilst delivering exceptional customer service and creating memorable experiences.
Fantastic organisation, communication, problem-solving skills and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.
The Operations Manager will be an experienced Head of Department or Senior Supervisor looking for the next step in their career, with the support of a supportive General Manager and personal drive and passion to develop. We will help you grow and develop.
The role of Operations Manager will report to the General Manager and is ideal for someone who has strong demonstrable experience in hotel operations. It is a perfect opportunity for someone who would like to take the next step in their career.
Job Overview: The Operations Manager is responsible for supporting the General Manager in overseeing the daily operations of the hotel, ensuring a smooth guest experience, and maintaining the hotel’s high standards of service. This role includes assisting with colleague management, guest relations, and operational efficiency while promoting a positive and welcoming atmosphere. The Operations Manager will step in for the Hotel Manager when needed and help with the implementation of hotel policies, procedures, and business goals.
Experience & Qualifications:
- Excellent communication skills and professional manner.
- Strong organisational skills, strong numeric skills, and a good understanding of figures.
- Excellent attention to detail.
- Self-motivated and proactive approach.
- Professional manner and appearance.
- Strong demonstrable experience in a management position in a hotel, having been accountable for relevant aspects of the business.
Benefits:
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Operations Manager Full Time Role Salary dependent on experience.
Operations Manager - Tenby employer: Imperial Hotel, Lounge & Terrace
Join the Imperial Hotel in Tenby, where we pride ourselves on fostering a supportive and dynamic work environment that encourages personal and professional growth. As an Operations Manager, you will play a pivotal role in delivering exceptional guest experiences while being backed by a dedicated team and a General Manager committed to your development. With competitive benefits, including discounted stays and meals, as well as recognition for your hard work, this is an excellent opportunity for those looking to advance their careers in the hospitality industry.
Contact Details:
Imperial Hotel, Lounge & Terrace Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Tenby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial Hotel, Lounge & Terrace. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial Hotel, Lounge & Terrace
Don't be shy about reaching out to Imperial Hotel, Lounge & Terrace directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Tenby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial Hotel, Lounge & Terrace and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial Hotel, Lounge & Terrace
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
