Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach. The role of Guest Service Assistant – Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, supporting other departments with tasks that can be carried out overnight. The hotel will be ready and in great shape for guests in the morning. The Guest Service Assistant – Nights will ensure a memorable experience from every interaction from guest arrival to farewell, forging rapport with guests from initial contact, building strong working relationships with all departments to ensure great service delivery and maximizing revenue opportunities. The role will also ensure all processes are followed within the bar and assist colleagues, reporting to the Guest Service Manager – Nights and working closely with the entire hotel team.
As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
This role is ideal for someone who is self‑motivated, has great customer‑care skills, strong communication, and effective time management.
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem‑solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a hotel or customer‑facing role.
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same‑day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Flexible Hours: 1 or 2 nights per week as a minimum.
Contact Details:
Imperial Hotel, Lounge & Terrace Recruitment Team
