At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Imperial Hotel, Tenby, located in beautiful Pembrokeshire.
- Benefits: Competitive rates for you and friends, discounts, meals on duty, and recognition programmes.
- Other info: Perfect for those looking to grow in hospitality with training opportunities.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
The Role of Guest Service Assistant - Front of House
Our Guest Service Assistant Front of House will be responsible for providing a warm welcome for our guests with an efficient check-in/check-out and everything in between. You will ensure that all standards are maintained, colleagues work collaboratively safely at all times whilst delivering exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem-solving, and adaptability are attributes required in the role. An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who is flexible and would enjoy supporting in other areas as required to ensure a wonderful stay.
The Guest Service Assistant will ideally be experienced in Reception; however, if you have the drive and passion to develop, we will help you grow your skills and knowledge in Front Office, Food & Beverage, and Housekeeping. The role will report to the Guest Service Manager Front of House and is ideal for someone with strong demonstrable experience in customer service. It is a perfect opportunity for someone who would like to take the next step in their career and has a commitment to development and training.
Job Overview:
As a Guest Service Assistant - Front of House, you will be the first point of contact for guests, delivering a warm welcome and exceptional service throughout their stay. You will handle check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and enjoyable experience.
Experience & Qualifications
- Excellent communication skills.
- Experience of working on Reception.
- Strong IT and telephone skills.
- Previous experience in a hotel or customer-facing role.
- Evidential strong problem-solving skills and attention to detail.
Benefits
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Guest Service Assistant Front Office 35 Hours
Guest Service Assistant Front Office - Tenby employer: Imperial Hotel, Lounge & Terrace
The Imperial Hotel in Tenby is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating memorable guest experiences. With a strong commitment to employee development, you will have access to training opportunities across various departments, alongside generous benefits such as discounted stays and meals, making it an ideal place for those looking to grow their careers in hospitality.
Contact Details:
Imperial Hotel, Lounge & Terrace Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant Front Office - Tenby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial Hotel, Lounge & Terrace. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial Hotel, Lounge & Terrace
Don't be shy about reaching out to Imperial Hotel, Lounge & Terrace directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant Front Office - Tenby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial Hotel, Lounge & Terrace and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial Hotel, Lounge & Terrace
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
