At a Glance
- Tasks: Provide exceptional overnight service and ensure a welcoming experience for guests.
- Company: Imperial Hotel, Tenby - a stunning location in Pembrokeshire.
- Benefits: Competitive pay, discounts, meals on duty, and recognition programmes.
- Other info: Flexible hours with opportunities for career growth and celebrations.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Great customer service skills and ability to work independently during night shifts.
The predicted salary is between 25000 - 30000 £ per year.
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, and supporting other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning.
The Guest Service Assistant - Nights will ensure a memorable experience from every interaction, from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and that all security walks and checks are carried out. A key aspect of the role is to forge a great rapport with guests from initial contact, and to build strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is opportunity.
The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues. This role will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.
This role is ideal for someone who is self-motivated, has great customer care skills, and possesses excellent communication and time management abilities.
Job Overview: As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a hotel or customer-facing role.
Benefits
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Flexible Hours: 1 or 2 nights per week as a minimum.
Guest Service Assistant - Nights - Tenby employer: Imperial Hotel, Lounge & Terrace
The Imperial Hotel in Tenby is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible hours, competitive benefits including discounted stays and meals, and a supportive team environment, this role as a Guest Service Assistant - Nights allows you to thrive while providing memorable experiences for guests in a stunning coastal location.
Contact Details:
Imperial Hotel, Lounge & Terrace Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Nights - Tenby
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Imperial Hotel, Lounge & Terrace and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Assistant - Nights - Tenby
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Imperial Hotel, Lounge & Terrace that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Imperial Hotel, Lounge & Terrace.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Imperial Hotel, Lounge & Terrace get a sense of who you are beyond your experience!
How to prepare for a job interview at Imperial Hotel, Lounge & Terrace
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Imperial Hotel, Lounge & Terrace and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
