At a Glance
- Tasks: Create memorable experiences for guests in our Food & Beverage outlets.
- Company: Join the Imperial Hotel, a stunning location in Tenby.
- Benefits: Enjoy competitive rates, discounts, meals on duty, and recognition celebrations.
- Other info: Flexible full-time and part-time opportunities available.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
The Guest Service Assistant Food & Beverage will be responsible for providing a warm welcome for our guests as they use the Food & Beverage outlets. They will ensure that they deliver a service of a high standard, work collaboratively and safely at all times whilst delivering exceptional customer service and creating memorable experiences. An eye for detail and for delivering memorable guest experiences makes this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who is flexible and enjoys the variety of restaurant, bar and events. The Guest Service Assistant will ideally be experienced in Food & Beverage and have the drive and passion to create a great experience. We will help you develop and grow your skills and knowledge to advance in your career.
The Guest Service Assistant will report to the Assistant Manager and is ideal for someone who has strong demonstrable experience in customer service, a great attitude, and a willingness to learn.
As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities. Your primary duties will include assisting with the setup and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.
Experience & Qualifications
- Strong communication and organisational skills and professional manner.
- Evidential attention to detail.
- Ideally experience working in a Food & Beverage environment.
Benefits
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Full Time, Part Time, Flexible Opportunities
Guest Service Assistant Food & Beverage - Tenby employer: Imperial Hotel, Lounge & Terrace
At the Imperial Hotel in Tenby, we pride ourselves on being an exceptional employer that values our team members and their contributions to creating memorable guest experiences. With a supportive work culture that encourages personal growth and development, we offer flexible opportunities, competitive benefits, and a vibrant environment set against the stunning backdrop of South Beach. Join us to be part of a dedicated team where your passion for hospitality can truly shine.
Contact Details:
Imperial Hotel, Lounge & Terrace Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant Food & Beverage - Tenby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Imperial Hotel, Lounge & Terrace. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Imperial Hotel, Lounge & Terrace
Don't be shy about reaching out to Imperial Hotel, Lounge & Terrace directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant Food & Beverage - Tenby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Imperial Hotel, Lounge & Terrace and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Imperial Hotel, Lounge & Terrace
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
