Guest Service Assistant Front Office - Swansea

Guest Service Assistant Front Office – Swansea

Join us at Imperial Hotel Lounge & Terrace as a Guest Service Assistant Front Office in Swansea.

Job Details

Location: Imperial Hotel, Tenby, nestled in the historic heart of Pembrokeshire, overlooking South Beach.

Role Overview: As a Guest Service Assistant, you will warmly welcome guests, manage check-ins and check-outs, handle reservations, and ensure a memorable guest experience. You will maintain high standards, collaborate with colleagues, and provide exceptional customer service. Flexibility to support other areas such as Food & Beverage and Housekeeping is desirable.

Qualifications:

• Excellent communication skills.
• Experience in Reception or customer-facing roles.
• Strong IT and telephone skills.
• Problem-solving skills and attention to detail.

Benefits:

• Colleague rate of £30 BB per night; £60 BB for Friends & Family.
• Milestone employment celebrations.
• 50% off Food & Beverage in our hotels.
• Meals on duty provided.
• Access to Hospitality Rewards and retail/dining discounts.
• Employee Assistance Programme and online GP services.
• Quarterly recognition and annual celebrations.

Job Details

Type: Part-time, 35 hours/week

Seniority Level: Entry level

Job Function: Administrative

Industry: Hotels and Motels

This role is ideal for someone with customer service experience, looking to develop skills in Front Office, Food & Beverage, or Housekeeping. The role reports to the Guest Service Manager Front of House.

Note: This job posting is active.

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