Village Hospitality Administrator

As a Village Hospitality Administrator, you will help bring events to life across all venues, creating memorable experiences while building strong relationships with clients and encouraging them to return.

Working closely with the Venue and Hospitality Manager, you’ll provide excellent customer service and ensure a smooth journey from initial booking through to event delivery. You’ll also coordinate event details, keep teams informed, follow all health and safety requirements, and support exciting initiatives that grow client engagement and repeat business.

What you would be doing

You will provide friendly, efficient customer service by responding promptly to enquiries, managing bookings, preparing accurate invoices, and promoting Imperial’s venues, facilities, and additional services. You will also support internal events, monitor equipment, process agency staff timesheets, and assist students with accommodation enquiries.

You will maintain accurate booking and quotation records in the Kx system, ensuring all event details are clearly communicated to the relevant teams. You will need to build positive relationships with new and existing clients, arrange professional venue tours, understand their requirements, and help create experiences that encourage repeat business.

You will look for ways to improve the customer journey while ensuring all bookings comply with Imperial’s financial, health and safety, data protection, and safeguarding requirements. Working flexibly across different campuses, you’ll bring a proactive, can-do attitude and contribute to your own development and the growth of the wider team

What we are looking for

• Strong general education e.g., GCSEs or equivalent in Maths and English
• Experience in office administration, customer service, or community facility management
• Previous experience in Higher Education sector
• Previous experience of a computerised diary/booking system (ideally Kx) required
• Familiarity with the statutory requirements for Health & Safety legislation and procedures
• A solid understanding of the administrative frameworks within Higher Education and how public organisations operate
• Excellent IT skills: Office 365 (MS Word, Excel, PowerPoint) Outlook and MS Teams
• Good communication and interpersonal skills, including a good telephone manner
• Able to present written information clearly and concisely using appropriate structure and layout E Reliable, self-motivated and able to use own initiative
• Reliable, self-motivated and able to use own initiative

What we can offer you

• At Imperial, our values—respect, collaboration, excellence, integrity, and innovation-guide everything we do. You’ll be part of a supportive and forward-thinking team, working on projects that directly contribute to the safety and wellbeing of our community.
• We are committed to creating an inclusive working environment and welcome applications from all backgrounds. We particularly encourage interest from individuals who are underrepresented in our workforce.
• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

If you require any further details on the role please contact:

Closing Date: Midnight on Sunday, 11 October 2026

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages .

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.

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