Operations and Resource Officer

Are you an experienced operations professional who enjoys bringing order, efficiency and strategic insight to a busy and dynamic environment?

We are looking for an Operations and Resource Officer to play a pivotal role in the management and delivery of the Communications Division at Imperial College London. Working closely with the Head of Operations and Planning, you will help ensure the Division operates effectively by overseeing finance, HR, governance, resources and business operations, enabling colleagues to deliver world-class communications that support Imperial's mission and reputation.

What you would be doing

As our Operations and Resource Officer, you will be at the heart of the Division's business management functions. You will:

• Coordinate and support the operational and strategic management of the Communications Division.
• Lead on divisional finance activities, helping to manage a budget of approximately £4 million and supporting budget planning and year-end processes.
• Oversee a range of HR activities including recruitment, onboarding, probation, training and staff lifecycle processes.
• Analyse and interpret operational, financial and workforce data, providing insights and recommendations to support decision-making.
• Coordinate divisional meetings, preparing agendas, papers, minutes and actions.
• Support risk management, governance and business continuity planning.
• Manage divisional systems, records and resources, including SharePoint, contact lists and operational documentation.
• Oversee office logistics, equipment management and operational support services.
• Act as the first point of contact for operational enquiries, providing expert advice and resolving issues independently.
• Deputise for the Head of Operations and Planning on operational matters when required

What we are looking for

We are seeking a proactive and highly organised individual who can balance strategic thinking with excellent operational delivery. You will bring:

• Experience of managing business operations, resources, budgets and administrative processes in a complex organisation.
• Strong financial and HR administration experience, with the ability to manage multiple priorities effectively.
• Excellent analytical skills and confidence working with complex information and data.
• Outstanding organisational skills, accuracy and attention to detail.
• Excellent written and verbal communication skills, with the ability to build effective relationships at all levels.
• Strong problem-solving skills and the confidence to work independently and use sound judgement.
• High levels of digital literacy, including proficiency in Microsoft 365 applications.
• A flexible and collaborative approach with a commitment to continuous improvement and excellent customer service.

What we can offer you

• The opportunity to continue your career at a world-leading university and contribute to our mission of Science for Humanity.
• A varied and influential role with exposure to senior leaders and strategic decision-making.
• The chance to help shape and improve the operations of a high-performing Communications Division.
• Sector-leading benefits including 43 days' annual leave, generous pension schemes and flexible working arrangements.
• Access to a wide range of professional development opportunities and learning resources.
• A supportive, inclusive and collaborative working environment.
• A comprehensive range of wellbeing services, staff networks and workplace benefits.

Further information

The Communications Division is responsible for protecting and enhancing Imperial's reputation, communicating the impact of our teaching, research and innovation, and supporting engagement with key audiences across Imperial and beyond.

This is a full-time, open-ended position primarily based at our White City Campus, however the role will require the post holder to work at our South Kensington Campus at least once per week. Hybrid working available, with at least 60% office attendance required.

The earliest start date for this role would be 1 February 2027.

For informal enquiries about the role, please contact the Head of Operations and Planning: Tabitha Pearson-Moore - t.pearson-moore@imperial.ac.uk

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