Enquiries Assistant

Job number ACA00540 Faculties Academic Services Departments Marketing, Outreach, Recruitment and Admissions Salary or Salary range £31,677 - £33,679 per annum Location/campus South Kensington and White City Campus - Hybrid Contract type work pattern Full time or Part time - Open ended Posting End Date 11 Oct 2026

About the role

This is an exciting opportunity for recent graduate or someone who is looking to join the Higher Education sector to join the Marketing, Outreach, Recruitment and Admissions (MORA) team, part of the world class Imperial university. You will also support the work of University Admissions Tests UK ( UAT-UK ).

You will have strong communication skills and be able to demonstrate excellent customer service. You will be the first point of contact for applicants and you will ensure that receive accurate, timely, and consistent information across various channels.

What you would be doing

As a key member of the Enquiries team, you will:

• Deliver excellent customer service to ensure a positive student experience, by replying to enquiries via the internal enquiries system, email and in person. You will ensure GDPR regulations are respected, and you will learn to escape any incident or concern to the other members of the admissions team.
• Manage the workload during busy times of the year, and liaise with the extended team.
• Relay customer feedback and comments and help contribute to proposals for improvements to current working methods
• Support the candidate journey for those taking UAT-UK tests

What we are looking for

We are looking for a flexible and proactive individual, passionate about students and university.

You will have experience in delivering a proactive and customer-focused service across multiple channels, including telephone, digital platforms, and face-to-face interactions.

You are a good team player and can organise your own work during busy times. You have excellent communication skills, both orally and in writing, with the ability to present information clearly and professionally

What we can offer you

• The chance to join a supportive and friendly team that welcomes innovation and works collaboratively with multiple teams across the university
• The opportunity to start your career at a world-leading institution and be part of our mission to continue science for humanity.
• Benefit from sector-leading salary and remuneration package (including 43 days off a year and generous pension schemes).
• Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing .

Further information

Full-time and part-time opportunities available, permanent contract.

For questions please contact c.sula-minns@imperial.ac.uk

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages .

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.