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- Tasks: Support a global alumni community and deliver excellent customer service.
- Company: Join the vibrant Alumni Engagement team at Imperial College London.
- Benefits: Competitive salary, generous leave, flexible working, and career development opportunities.
- Why this job: Make meaningful connections and strengthen relationships with a world-leading university.
- Qualifications: Strong customer service skills and ability to build positive relationships.
- Other info: Dynamic, inclusive environment with a focus on collaboration and engagement.
The predicted salary is between 30000 - 40000 £ per year.
About the role: Are you passionate about customer service, community engagement and building meaningful connections? Imperial is seeking an enthusiastic and people-focused Alumni Services Assistant to join our vibrant Alumni Engagement team, where you will play a central role in supporting a global community of more than 275,000 alumni. As the first point of contact for alumni around the world, you will deliver a high-quality service across in-person interactions and digital platforms, helping alumni stay connected with Imperial and one another.
What you would be doing: You will be a key member of the Alumni Engagement team, acting as the first point of contact for alumni enquiries and requests and providing a welcoming, responsive and professional service at all times. You will support alumni to access services, opportunities and benefits, while helping to strengthen their connection with Imperial. You will work collaboratively with colleagues across the Advancement Division to ensure enquiries are handled effectively and that alumni receive accurate, timely and high-quality support. In this varied role, you will contribute to the delivery of services and engagement activity that helps maintain Imperial’s excellent relationship with its global alumni community.
What we are looking for:
- A strong commitment to delivering excellent customer service
- Experience of building positive and effective working relationships
- Excellent interpersonal and communication skills, with confidence engaging with a wide range of people
- Strong organisational skills and the ability to manage a varied workload effectively
- A collaborative approach and the ability to work well as part of a team
- A proactive, flexible and adaptable attitude
- A can-do approach and a commitment to delivering positive outcomes
What we can offer you:
- The opportunity to contribute to the success of a world-leading university with an ambitious and inspiring vision
- A chance to support a global alumni community and help strengthen lifelong connections with Imperial
- A collaborative, inclusive and vibrant working environment
- The opportunity to develop your career within a dynamic team focused on meaningful engagement and service excellence
- A sector-leading salary and remuneration package, including generous annual leave and pension schemes
- Access to a wide range of workplace benefits, including flexible working, family leave policies, on-site leisure facilities and travel support schemes
Further Information: To join the Advancement Division, you will be a team player with strong interpersonal skills who is proactive, committed, flexible, adaptable and able to deliver a five-star welcome service. The Advancement Division has set out the values and behaviours we aspire to uphold in order to create an inclusive, collaborative and successful working culture. The successful candidate will be able to demonstrate relevant experience in building strong relationships, together with a positive, can-do attitude. This position is full-time and open-ended/permanent.
Should you have any queries, please contact: Chuchu Chen, chuchu.chen@imperial.ac.uk
Closing date: 28 April 2026.
Alumni Services Assistant in London employer: IMPERIAL COLLEGE
Contact Detail:
IMPERIAL COLLEGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alumni Services Assistant in London
✨Tip Number 1
Network like a pro! Reach out to alumni from your university or industry on LinkedIn. A friendly message can go a long way in getting insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially focusing on their alumni engagement efforts. Show them you’re not just another candidate; you’re genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Have a quick, engaging summary of your skills and experiences ready to go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Alumni Services Assistant in London
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for customer service and community engagement in your application. We want to see that you genuinely care about building meaningful connections with alumni.
Tailor Your Application: Take the time to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the role of Alumni Services Assistant, so make it personal!
Be Professional and Welcoming: Since you'll be the first point of contact for alumni, it's crucial to convey a professional yet friendly tone in your written application. Show us that you can deliver a five-star welcome even before the interview!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Imperial.
How to prepare for a job interview at IMPERIAL COLLEGE
✨Know Your Alumni
Before the interview, take some time to research Imperial's alumni community. Familiarise yourself with notable alumni and their achievements. This will not only show your enthusiasm for the role but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Think about situations where you resolved issues or built strong relationships. This will demonstrate your commitment to providing a high-quality service, which is crucial for the Alumni Services Assistant role.
✨Practice Your Communication Style
Since you'll be the first point of contact for alumni, practice clear and confident communication. Consider doing mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions. This will help you feel more at ease and convey professionalism during the actual interview.
✨Emphasise Team Collaboration
The role requires a collaborative approach, so be ready to discuss how you've worked effectively in teams before. Share examples that highlight your ability to support colleagues and contribute to group success. This will align well with the values of the Advancement Division and show you're a great fit for their culture.