Student Office Administrator

Location: South Kensington Campus (on site only). Due to the nature of this role, the post holder will be expected to be on campus 5 days a week. The option of hybrid is available outside term when there is no operational requirement to be on site. The post holder will also be expected to start their working day at 08:30am each day during term time to fulfil their role requirements.

About the role

This is an exciting opportunity for an experienced administrator to develop their career in a dynamic and busy teaching environment. We are seeking an enthusiastic, highly organised and detail‑oriented individual with relevant administrative experience, ideally within an education setting, to provide high-quality support to the Student Office team in the Department of Materials. Based in the Student Office, the Student Office Administrator will play a key role in the efficient administration of all taught programmes within the Department.

The postholder will be responsible for a range of administrative activities, including:

• Supporting the admissions process for all taught programmes
• Maintaining student records and attendance data
• Providing examination support
• Delivering high-quality student support throughout the academic year

The role involves working closely with the Director of Undergraduate Studies, Senior Tutors, Admissions Tutors, the MSc Course Director and other colleagues across the Department to ensure an excellent experience for prospective and current students.

What you will be doing

• Planning and organising Department’s undergraduate and MSc admission interview days online and in-person, supporting the ongoing development of the admissions process.
• Monitoring the Department’s admissions inbox, acting as the first point of contact for enquiries from prospective students, by email, telephone and in-person.
• Creating and maintaining accurate class registers for all taught students and the dissemination of student ID cards.
• Coordinating the administrative preparation for assessments and examinations, including producing barcodes and assessment booklets, printing registers, preparing invigilator packs, organising examination laptops and calculators, and arranging room signage.

What we are looking for

The successful candidate will have:

• A degree (or equivalent qualification or experience), or substantial experience working at a similar level.
• Previous administrative experience within Higher Education or another customer‑focused environment.
• Experience of delivering a responsive, high-quality customer service by telephone, email and in person.

What we can offer you

The opportunity to develop your career at a world‑leading university and contribute to our mission to use science for humanity. Access to a wide range of learning and development opportunities to support your professional growth. A sector‑leading salary and benefits package, including 41 days annual leave (inclusive of bank holidays and University closure days) and a generous pension scheme. A comprehensive range of staff benefits, including flexible working arrangements from day one, generous family leave policies, on‑site sports and leisure facilities, and a cycle‑to‑work scheme.

Further Information

Interviews will take place in‑person only over the period of Monday, 17th August to Wednesday, 19th August 2026. If you require any further details about the role, please contact: Mrs Raj Adcock via email; raj.adcock@imperial.ac.uk

£41,005 to £45,616 per annum.