At a Glance
- Tasks: Maximise bookings and provide top-notch customer care to summer guests.
- Company: Join the vibrant Summer Guest Accommodation Team at Imperial.
- Benefits: Earn £15.68 per hour plus holiday pay with flexible hours.
- Other info: Work evenings and weekends during the busy summer period.
- Why this job: Gain valuable experience in a fast-paced, customer-focused environment.
- Qualifications: Previous experience in reception or reservations is preferred.
The predicted salary is between 15.68 - 15.68 £ per hour.
Salary: £15.68 per hour plus holiday pay
Type of Contract: Casual
Location: London, South Kensington Campus
Closing Date: Midnight on Tuesday, 23 June 2026
Job Summary
Join us as a Reservation Sales Agent and be part of our dedicated Summer Guest Accommodation Team at Imperial. We are currently recruiting a dedicated casual worker to facilitate our busy summer lettings period when we operate the student bedrooms over the summer as a huge budget hotel.
You will be responsible to maximise bookings and upsell our accommodation and provide the highest standard of customer care to residential summer guests.
A flexible approach to working hours is expected as evening and weekend work will be required during the summer period (June/July - 20 September 2026) and you must be able to work for the whole period of employment.
We are looking for someone with previous experience in a reception or reservations role, ideally in a Hotel, Conference Centre, Travel Agency/Tour Operator or working in a similar fast-paced, busy customer-focused environment.
If you are interested in these exciting opportunities, please send your CV.
Reservations Agent employer: Imperial College London
Join our vibrant team at Imperial, where we prioritise employee growth and development in a dynamic work environment. As a Reservations Agent in the heart of South Kensington, you'll enjoy competitive pay, flexible working hours, and the chance to enhance your customer service skills while contributing to a memorable experience for our summer guests. Our supportive culture fosters collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Imperial College London are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Imperial College London.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Imperial College London. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Imperial College London
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
