At a Glance
- Tasks: Lead product development and enhance user experience on the ServiceNow platform.
- Company: Join a world-leading institution focused on innovation and service delivery.
- Benefits: Enjoy 43 days of annual leave, flexible working, and generous pension schemes.
- Other info: Be part of a diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact by driving product improvements and enhancing user satisfaction.
- Qualifications: Experience in product management and strong communication skills required.
The predicted salary is between 60750 - 74250 £ per year.
About the role The Customer Success team is seeking a Product Manager to work alongside the ASK Development team to establish an embedded Service Now Platform Squad.
This team will focus on Providing a stable, scalable, and continuously evolving enterprise service platform, enabling efficient service delivery through automation, standardisation, and innovation.
This role will be a central figure driving the continuous evolution of the enterprise Service Now platform to ensure reliable operation, reduce manual effort, and support scalable service delivery across the university.
This role will act as a key role to bridge between the customer success team and development team ensuring that roadmaps are aligned, we are working on the right priorities and maximising value of the product and delivering value, driving the team to deliver improvements at a regular cadence.
This team will work alongside a second Service Now Product Squad focused on the user experience who will ensure people can easily find the information they need and resolve queries through intuitive, seamless experiences that mask Imperials complexity.
This role will work alongside a Senior Product Manager who will ensure responsibility for aligining of the two delivery squads.
What you would be doing Key Responsibilities Owning the product roadmap (plan of upcoming changes and developments) and delivery plan for assigned products, ensuring delivery aligns with agreed institutional goals and measurable success criteria.
Lead a cross‑functional squad to deliver agreed outcomes, setting delivery priorities, allocating work, and monitoring progress.
Own and manage the product backlog (prioritised list of work to be delivered), ensuring items are well‑defined, estimated, and sequenced for effective iterative delivery.
Lead delivery activity across internal teams and external vendors, coordinating day-to-day collaboration to ensure delivery commitments are met and work aligns with scope, quality, and timescale expectations.
Explore ideas and capture user stories for new and existing intititves and epics.
Build strong, influential relationships with stakeholders across ICT, academic, and operational areas to ensure product decisions are understood, supported, and adopted.
Communicate product vision, product strategy and roadmap to all stakeholders.
Lead on service design, and analysts to translate insights into actionnable delivery priorities, capturing the stories.
Monitor service performance and adoption, using analytics and feedback to identify areas for improvement.
Work with key users regularly to continously enhance the Product.
Report on product status, risks, delivery progress, and impact to relevant forums, escalating significant risks or issues.
What we are looking for Professional experience and or a qualification in a relevant discipline (e. g. product management, user-centred design, or service design)Experience leading the delivery of one or more digital products through discovery, iterative delivery, and continuous improvement.
Knowledge / experience of product management of an Enterprise Service Management product.
Proven track record of leading a squad to deliver tangible product outcomes.
Strong Prioritisation skills and experience managing a product backlog and aligning delivery with institutional priorities.
Well-honed communication skills and the ability to managing relationships with senior stakeholder and vendors, ICT teams, and operational stakeholders to deliver product features and enhancements.
Working knowledge and experience of agile delivery frameworks such as Scrum or Kanban, and how these are applied in practice.
Committed to delivering user-centred digital services and building long-term relationships with users and stakeholders.
Experience of setting out clear success criteria delivering change and measuring success What we can offer you The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
Interest-free season ticket loan schemes for travel.
Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further information Should you require any further details on the role please contact: Kam
Product Manager employer: Imperial College London
As a Section Manager at Imperial College, you will thrive in a world-renowned institution dedicated to advancing research for the benefit of humanity. Enjoy a competitive salary and an impressive benefits package, including 41 days of annual leave, flexible working options, and access to on-site leisure facilities. Join a diverse and inclusive work culture that prioritises your personal and professional growth, making it an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Imperial College London!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Imperial College London would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Imperial College London through your school's career services!
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at Imperial College London. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Imperial College London
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
