Maintenance Operations Leader

Imperial College London is seeking two Heads of Maintenance Operations to lead the day-to-day management of Mechanical and Electrical property and facilities services across the university. One role will be based at South Kensington Campus, while the other will oversee White City, Hammersmith and Silwood Park Campuses, offering two exciting opportunities to make a visible impact across the Imperial estate.

You will be responsible for ensuring services are delivered to agreed service levels, within budget, and in line with institutional policies and procedures. Working closely with Maintenance Managers, Project Managers and colleagues across the Property Division, you will provide technical leadership on maintenance matters, support the integration of maintenance requirements into major projects, and oversee the effective handover of completed works. As part of the Property Division’s Centre of Expertise, you will play a key role in delivering safe, compliant and customer-focused maintenance services that support the operational readiness of buildings across teaching, research and wider campus activity.

• You will lead the coordination and delivery of Mechanical and Electrical maintenance operations, ensuring buildings, systems and infrastructure remain safe, compliant, efficient and fit for purpose.
• Your role will involve planning improvement works, providing technical advice, supporting major projects, overseeing critical assets and driving service excellence while minimising disruption to campus activity.
• You will also work closely with stakeholders across the estate, communicate service impacts and ensure maintenance supports operational readiness.
• Your responsibilities will include leading and developing a multi-disciplinary team, managing contractors and ensuring all works meet Imperial standards, legal requirements and health and safety obligations.
• You will oversee budgets, plant replacement planning, audits, planned preventative maintenance, reporting and performance monitoring, while tracking risks, costs and timescales.
• You will also support change projects, manage building shutdowns, ensure accurate handovers and documentation, and promote continuous improvement, collaboration and excellent customer service.

• A professional qualification at Level 4 or above in a relevant field or equivalent experience.
• Proven experience in Building Services and developing and improving Service Level Agreements.
• Planning and organising Mechanical and Electrical shutdowns.
• High level of people management skills, to train, inspire, motivate and encourage staff in the implementation of their duties.
• Thorough working knowledge of all aspects of building services equipment and systems found within high‑tech buildings, such as heating, ventilation and air conditioning (HVAC) and knowledge of the Trend Building Management System.
• In‑depth knowledge of Health & Safety and Building Legislation.
• Excellent interpersonal, spoken and written communication skills including ability to negotiate, motivate, influence, persuade and build relationships in an enthusiastic and diplomatic way.

The opportunity to continue your career at a world‑leading institution and be part of our mission to use science for humanity. Benefit from a sector‑leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes). Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on‑site leisure facilities and cycle‑to‑work scheme. Interest‑free season ticket loan schemes for travel. Be part of a diverse, inclusive and collaborative work culture with clear support for your personal and professional development.