At a Glance
- Tasks: Lead transformative service design programmes and shape future services at Imperial College London.
- Company: Join a world-leading institution committed to using science for humanity.
- Benefits: Enjoy a competitive salary, 41 days' leave, flexible working, and generous family leave.
- Other info: Be part of a diverse culture with excellent career growth opportunities.
- Why this job: Make a real impact in a collaborative environment while driving digital transformation.
- Qualifications: Proven experience in programme leadership and large-scale service design.
The predicted salary is between 69365 - 79257 € per year.
Imperial College London is undertaking ambitious, organisation-wide transformation to ensure our professional services continue to support world-leading research and education.
What you would be doing:
- This is a highly varied role requiring large scale Service Design experience including:
- Programme leadership - planning, governance, risk and dependency management, stage-gate assurance, business cases and benefits realisation
- Data and insight - translating service design proposals into clear metrics and measurable outcomes, including workforce and service performance analysis
- People and organisational change - working closely with the Strategic Change team and Human Resource to ensure programmes have the right conditions to deliver meaningful sustainable benefits and integrate transformation initiatives with workforce planning, employment policies and organisational design
- Operating model implementation - you will bring experience of driving the successful implementation of
As a senior member of the Transformation Team, you'll help build capability, mentor others and contribute to a strong, collaborative team culture. You'll play a key role in shaping future services and delivering measurable benefit. If you are a confident programme leader with experience delivering complex transformation in a large organisation - ideally within higher education or a similar environment - we'd love to hear from you.
What we are looking for:
We are looking for an experienced Senior Programme Manager - Service Design to lead a portfolio of service design programmes that are reshaping Imperial's operating model across multiple business areas. Sitting within the Transformation Team and working in a matrix environment, you will operate at a senior level with visibility across the organisation supporting major initiatives including digital transformation, ERP implementation and campus development.
What we can offer you:
- The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
- Benefit from a sector-leading salary and remuneration package (including 41 days' annual leave and generous pension schemes).
- Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
- Interest-free season ticket loan schemes for travel.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further information:
First stage virtual interviews will take place w/c 1st June and second stage in-person interviews will take place w/c 15th June. For any further information please contact Zoe Cheung.
Senior Programme Manager - Service Design - London employer: Imperial College London
Imperial College London is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. With a commitment to employee growth, you will benefit from a sector-leading salary, extensive annual leave, and a range of workplace benefits including flexible working policies and on-site leisure facilities. Join us in shaping the future of higher education while enjoying a diverse and inclusive culture that prioritises your personal and professional wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Programme Manager - Service Design - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Imperial College London on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the latest trends in service design and transformation. We want you to showcase your knowledge and how it aligns with what they're doing at Imperial.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in programme leadership and organisational change makes you the perfect fit for this role. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Senior Programme Manager - Service Design - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Programme Manager role. Highlight your large-scale service design experience and any relevant programme leadership roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Imperial. Share specific examples of your achievements in programme management and how they relate to the transformation initiatives we’re undertaking.
Showcase Your Metrics Skills:Since data and insight are key in this role, be sure to include examples of how you've translated service design proposals into measurable outcomes. We love seeing candidates who can demonstrate their impact through clear metrics!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter and being part of something big!
How to prepare for a job interview at Imperial College London
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and methodologies. Be ready to discuss how you've successfully led large-scale service design projects in the past, focusing on programme leadership and implementation strategies.
✨Quantify Your Achievements
Prepare to share specific metrics and outcomes from your previous roles. Highlight how your work has translated into measurable benefits, especially in areas like workforce performance analysis and business case development.
✨Showcase Your Change Management Skills
Be ready to discuss your experience with people and organisational change. Talk about how you've collaborated with HR and strategic teams to create conditions for successful transformation initiatives.
✨Emphasise Collaboration and Mentorship
As a senior member of the team, it's crucial to demonstrate your ability to build capability and foster a collaborative culture. Share examples of how you've mentored others and contributed to team success in previous roles.
