At a Glance
- Tasks: Build strong client relationships and deliver bespoke learning programmes with world-leading academics.
- Company: Join Imperial Lifelong Learning, a world-leading institution focused on impactful education.
- Benefits: Enjoy 43 days of annual leave, flexible working, and a generous pension scheme.
- Other info: Be part of a diverse culture that supports your personal and professional growth.
- Why this job: Shape learning partnerships and make a real difference in a collaborative environment.
- Qualifications: Experience in account management, project management, and strong stakeholder engagement skills.
The predicted salary is between 51750 - 63250 £ per year.
About the role Join Imperial Lifelong Learning team and help shape learning partnerships with some of the world's most influential organisations.
As a Senior Client Relationship Manager, you will build trusted client relationships, drive the successful delivery of bespoke learning programmes, and identify opportunities to deepen partnerships and grow impact.
Acting as the client's key point of contact, you will work alongside world-leading academics and specialist colleagues across Lifelong Learning to create exceptional learning experiences that address real-world business challenges.
This is a varied and rewarding role that combines relationship management, commercial insight, stakeholder engagement and project leadership in a fast-paced, collaborative and purpose-driven environment.
What you would be doing Build and nurture strong relationships with clients, acting as a trusted partner and ensuring an outstanding client and participant experience.
Manage and grow a portfolio of client accounts, identifying opportunities for programme expansion, repeat business and new collaborations.
Support business development activity by contributing to proposals, bids and client presentations, and helping to progress commercial opportunities.
Lead the planning and coordination of complex executive and professional education programmes, ensuring delivery on time, within budget and to the highest quality standards.
Manage multiple projects simultaneously, overseeing risks, dependencies, schedules and stakeholder engagement across diverse programmes.
Collaborate with world-leading faculty, industry experts and internal colleagues to design innovative, impactful learning solutions that meet client needs.
Act as the primary point of contact for clients throughout the programme lifecycle, ensuring effective communication and stakeholder management.
Develop programme budgets and costings, negotiate contributor fees, and support the commercial success and profitability of programmes.
Monitor client activity, pipeline performance and programme data to generate insights, track progress and support informed decision-making.
Champion excellent customer service, ensuring programmes meet client expectations, quality standards and strategic objectives.
Work across multidisciplinary teams to deliver seamless programme experiences and contribute to the continued growth of Imperial's Lifelong Learning portfolio.
What we are looking for We are seeking a highly organised and commercially minded relationship manager with a passion for delivering exceptional client experiences.
You will have experience managing complex projects and stakeholder relationships, balancing strategic thinking with outstanding attention to detail.
Comfortable working in a fast-paced, client-focused environment, you will build trusted partnerships, identify opportunities for growth, and collaborate effectively across multidisciplinary teams to deliver high-quality learning solutions that create lasting impact.
Experience in executive education, professional services, higher education, or a similarly relationship-driven environment would be advantageous.
The successful candidate will bring: Experience in account management, client relationship management and/or project management, delivering successful outcomes for external clients.
Strong stakeholder management skills, with the ability to build credibility and influence senior internal and external stakeholders.
Excellent communication, relationship-building and collaboration skills, with a customer-focused approach.
Strong commercial awareness, including experience working with budgets, financial data, contracts or commercial opportunities.
Proven ability to manage multiple priorities, projects and deadlines in a complex environment.
A proactive, solutions-focused mindset with strong analytical and problem-solving skills.
The confidence to work independently while contributing effectively as part of a collaborative team.
Excellent organisational and time management skills, with a keen eye for detail and quality.
A commitment to delivering outstanding client service and creating exceptional learning experiences.
What we can offer you The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
Interest-free season ticket loan schemes for travel.
Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further information For further information please contact Katie Coats -
Senior Client Relationship Manager in London employer: Imperial College London
Imperial College London is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation within the International Relations Office. Employees benefit from professional growth opportunities, a commitment to diversity, and the chance to engage in meaningful projects that have a global impact, all set in the heart of one of the world's leading academic institutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Relationship Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Client Relationship Manager at Imperial College London!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Imperial College London or be willing to refer you for that Senior Client Relationship Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Imperial College London who’s on the lookout for their next Senior Client Relationship Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Client Relationship Manager role at Imperial College London!
We think you need these skills to ace Senior Client Relationship Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Imperial College London. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Imperial College London
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Imperial College London. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
