At a Glance
- Tasks: Maximise bookings and provide top-notch customer care to summer guests.
- Company: Join the vibrant Summer Guest Accommodation Team at Imperial.
- Benefits: Earn £15.68 per hour plus holiday pay with flexible hours.
- Other info: Work evenings and weekends during the busy summer period.
- Why this job: Gain valuable experience in a fast-paced, customer-focused environment.
- Qualifications: Previous experience in reception or reservations is preferred.
The predicted salary is between 15.68 - 15.68 £ per hour.
Salary: £15.68 per hour plus holiday pay
Type of Contract: Casual
Location: London, South Kensington Campus
Closing Date: Midnight on Tuesday, 23 June 2026
Job Summary
Join us as a Reservation Sales Agent and be part of our dedicated Summer Guest Accommodation Team at Imperial. We are currently recruiting a dedicated casual worker to facilitate our busy summer lettings period when we operate the student bedrooms over the summer as a huge budget hotel.
You will be responsible for maximising bookings and upselling our accommodation while providing the highest standard of customer care to residential summer guests.
A flexible approach to working hours is expected as evening and weekend work will be required during the summer period (June/July to 20 September 2026) and you must be able to work for the whole period of employment.
We are looking for someone with previous experience in a reception or reservations role, ideally in a Hotel, Conference Centre, Travel Agency/Tour Operator, or working in a similar fast-paced, busy customer-focused environment.
If you are interested in these exciting opportunities, please send your CV.
Reservations Agent in London employer: Imperial College London
At Imperial, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values flexibility and teamwork. As a Reservations Agent in our South Kensington Campus, you will enjoy competitive pay, opportunities for professional growth, and the chance to be part of a dynamic team dedicated to providing outstanding customer service during our bustling summer season. Join us and experience the unique advantage of working in one of London's most prestigious locations, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Imperial College London.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Imperial College London.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Imperial College London.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Imperial College London!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Imperial College London, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Imperial College London!
How to prepare for a job interview at Imperial College London
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Imperial College London that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Imperial College London during this peak time and how you can be an asset to their team.
